{"id":1133157,"date":"2025-03-01T19:09:54","date_gmt":"2025-03-02T03:09:54","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/research\/?post_type=msr-research-item&#038;p=1133157"},"modified":"2025-06-11T11:13:28","modified_gmt":"2025-06-11T18:13:28","slug":"secom-on-memory-construction-and-retrieval-for-personalized-conversational-agents","status":"publish","type":"msr-research-item","link":"https:\/\/www.microsoft.com\/en-us\/research\/publication\/secom-on-memory-construction-and-retrieval-for-personalized-conversational-agents\/","title":{"rendered":"SeCom: On Memory Construction and Retrieval for Personalized Conversational Agents"},"content":{"rendered":"<p>To deliver coherent and personalized experiences in long-term conversations, existing approaches typically perform retrieval augmented response generation by constructing memory banks from conversation history at either the turn-level, session-level, or through summarization. In this paper, we present two key findings: (1) The granularity of memory unit matters: Turn-level, session-level, and summarization-based methods each exhibit limitations in both memory retrieval accuracy and the semantic quality of the retrieved content. (2) Prompt compression methods, such as\u00a0<i>LLMLingua-2<\/i>, can effectively serve as a denoising mechanism, enhancing memory retrieval accuracy across different granularities.<\/p>\n<p>Building on these insights, we propose\u00a0<strong>SeCom<\/strong>, a method that constructs the memory bank at segment level by introducing a conversation\u00a0<b>Se<\/b>gmentation model that partitions long-term conversations into topically coherent segments, while applying\u00a0<b>Com<\/b>pression based denoising on memory units to enhance memory retrieval. Experimental results show that\u00a0<strong>SeCom<\/strong>\u00a0exhibits a significant performance advantage over baselines on long-term conversation benchmarks LOCOMO and Long-MT-Bench+. Additionally, the proposed conversation segmentation method demonstrates superior performance on dialogue segmentation datasets such as DialSeg711, TIAGE, and SuperDialSeg.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To deliver coherent and personalized experiences in long-term conversations, existing approaches typically perform retrieval augmented response generation by constructing memory banks from conversation history at either the turn-level, session-level, or through summarization. In this paper, we present two key findings: (1) The granularity of memory unit matters: Turn-level, session-level, and summarization-based methods each exhibit limitations [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","msr-author-ordering":null,"msr_publishername":"","msr_publisher_other":"","msr_booktitle":"","msr_chapter":"","msr_edition":"","msr_editors":"","msr_how_published":"","msr_isbn":"","msr_issue":"","msr_journal":"","msr_number":"","msr_organization":"","msr_pages_string":"","msr_page_range_start":"","msr_page_range_end":"","msr_series":"","msr_volume":"","msr_copyright":"","msr_conference_name":"ICLR 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