Developer contact form

Complete the form below to submit your question. Please use English when possible. Submissions in other languages might cause a longer response time or impair our ability to respond completely and correctly. We will use the email address you provide to:

  • Confirm we have received your question
  • Contact you with any follow-up questions
  • Send you the answer to your question

Items marked with an asterisk * are required. If you need help, you can send an email to

General questions

Are you the developer of the program you’re asking about? *
Which security software are you asking about? *

Detection details

Can you provide the scan results? *
  • In your Microsoft security software, click on the History tab.
  • Click on All detected items.
  • Copy the name of the detection into the text box on the right.
What definition version are you using? *
  • In your Microsoft security software, click the arrow next to the Help button and then click About
  • Select the definition information and press Ctrl+C.
  • Paste the information on the text box on the right.

Additional details

This includes:
  • An alternative way to download and install your program.
  • The password or key to install your program.
  • Screenshots of how you use the program when the detection occurs.
  • Manual steps necessary to reproduce the detection.

Verify your submission and submit