Fitbit

BEAUTIFUL UI DESIGN. UPDATE: The frequency of updates is welcome, surprising and encouraging! Thanks for supporting!

I started with MyFitnessPal, which is great for logging food and exercise, but does not record heartrate, and calories burned are probably good estimates. I bought the Charge HR a month ago, expecting to get more precise heart rate recordings, step counter, and calories burned. I've worn it every day, and have been going to the gym at least four days a week and walking as much as possible otherwise to get to the 10K step goal. All you have to do is read about all the other problems folks using the Charge HR have encountered, and bottom line here is, FITBIT software is too buggy to make this product ready for prime time. I could not recommend Fitbit Charge HR to a friend without advising them how much of a hassle it is to deal with the sync issues, heart rate either racing above the max, or not recording at all, and so on. I haven't called customer service, but based on all the other recent comments I've read, I'm inclined to think that would be just another frustrating experience.

I love Fitbit, but I can't get the app to work with Windows 10 and I don't have time to fight this for hours. I can't get the app to open, or time to set. I am seriously thinking of taking my new Fitbit back for a different brand with actual computer support. If I can't get this to work soon, I will return it and I have been a Fitbit fan for 2 years.

The Windows 10 version of this app is great. The mobile version is getting better each time (glad we have transitions now for places that take time to load, better experience instead of the app feeling like it was hanging). I really like the notifications that let me quickly Cheer or Message without even opening the app. Continue to work on performance in the mobile version - otherwise this app is awesome!

My Fitbit worked just fine until I got a new computer with Windows 10 & I updated the old version to this one. Now every few days it stops working & I have to reinstall the app. It will work for a while & then stop again and I have to repeat the process. Very annoying. Love my Fitbit though.

My Charge HR and Fitbit App have issues syncing. If I let it die, I have to connect another device before it will begin syncing again. Please fix this issue. It is very frustrating for those that purchased it, thinking it would help encourage our fitness. As a competitive person, I totally dislike losing challenges because of sync issues.

This is not a bad rap on Fitbit. Read on! My Fitbit ran like a fine Swiss watch until... Windows 10!!! After having three techs work on my computer and an IT specialist spend 3 days going over everything, my Fitbit would not sync or give the correct time. It simply didn't function as it had been for nearly 2 years. I contacted the Fitbit Support and they gave me instructions. It was successful. But, Windows 10 has a mind of its own. As a child throwing a tantrum, it has fits and the next thing I knew, Fitbit was out again. Same problem - not syncing and incorrect time, just to mention a few of the problems. I'm seriously thinking of finding a Mac! I may locate the Windows 7 disks and go backwards! At least my Fitbit and other programs would run as they once did. Do yourself a favor. Don't upgrade to Windows 10 until the bugs are out of it. If you have Windows 10, expect it to cause problems for your Fitbit device. Fitbit Support will help.

I've had a Fitbit One for over two years. The old connection program, Fitbit Connect, worked very well. It always connected and uploaded my information. Then I was forced to upgrade to the Windows 10 'app'. All of a sudden, I couldn't upload my information except through my phone (Android, not Windows). This makes the dongle useless. I hope Fitbit is reading these complaints and fixes things quickly. Why would they ruin a perfectly good program for something that doesn't work?

Updated review. I bought a Fitbit device because of this app. It's great on Windows & Windows phone. Pros: They update it regularly, and from what I can tell, it's one of the better (best?) device+fitness app combos for WP. Fast, love the live tiles, use it multiple times a day. Cons: GPS tracking is hit or miss. It either works perfectly or draws a straight line from start to finish. Seems better if I have perfect signal before starting. Meal tracking isn't perfect; I often have to figure out how big a serving is (increasing the number of ounces until the calories hit the right number). Device battery reporting is less than ideal: full, half, low, & dead. Had a few times where device died because battery display in app is now hidden behind a tap. Bottom line: I use it every day and love having it on WP.

My Charge HR was not exactly cheap to purchase and I really looked forward to using it. Now one of its most important and basic features won't work. The Charge HR will not synch with any of my computers/devices no matter what I try. This app is useless! On top of everything else my Charge HR loses more and more time each day with no way to reset it because I can't synch it. After searching for help, the most hopeful comment I found is that a solution is being "worked on." I don't understand why the app was put out for customers' use with so many problems. I now advise friends to save their money and not purchase a Fitbit until the problems with this app are corrected.