Ratings and reviews

Average customer rating

4.7
48 ratings

Rating snapshot

  1. 5
    81%
    39
  2. 4
    12%
    6
  3. 3
    0%
    0
  4. 2
    4%
    2
  5. 1
    2%
    1
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Benson · 7/30/2015
I.T. Made Simple

This remote software offers a great set of tools that most I.T. pros have been using for years in one tidy package. I am truly happy with all I can do with this remote support app and my customers are amazed at how easy it is to use and what I can accomplish. Keep it up!

Corey · 7/29/2015
Tips & Tricks

Corey here from Instant Housecall. Thanks trying this app! Here are few handy tips: (1) To send your mouse scroll wheel to the remote PC, switch to "grab mode" (hand/target icon on bezel) (2) Looking for more features? Right-click the *bezel* (black frame) to show the app bar (3) Questions? instanthousecall.com/support

Paco · 8/9/2015
Great App

Changes the perception on how to do Remote Support. Great product and easy to use.

Arturo · 7/30/2015
One of the greatest remote apps in a long time!!

I am very happy with this app, I can't thank IHC enough for such a great remote support tool for my IT business. Now I can proudly say that my clients that depend on me for all their IT needs are covered by my remote access capabilities. Thank you so very much InstantHouseCall!!! Arturo Cureño for Handy Tech Guru in Desert Hot Springs California.

William · 3/11/2015
Great Software and Support!

I have been using this software for a couple years and it works great! If ever have any questions or concerns The instant Housecall Team is Prompt with helping me with my concerns. Thanks Instant Housecall!!

Ana · 8/25/2014
Love this app

This app allowed me to teach my friend how to scan his computer and learn new things about his computer all done remotely. Even better I helped his computer run faster right before school. Not only did it allow mw to help him it allowed us to save transportation. All done online for FREE. Unlimited . If you have a business I recommend you buy this product its cheap and totally worth it. For those like me whom only need it once in a blue moon this app is free and very convenient easy to use.

J · 6/1/2014
Exceptionally well done app

Works exactly as it should, every time. Instant Housecall is an absolutely indispensable service for my business and this app makes it even better. It is efficient, clean, simple and does everything I need it to. Perfect job.

Glen · 5/21/2014
Works great!

Used it several times for business and non-business. super easy and convenient.

Martin · 4/25/2014
Best remote support app I've used.

I've been a long time user of IHC, and I'm very impressed with this new version. Two days ago I used this app to do a virus cleanup on a PC in another state, and couldn't be happier with the performance. Connection speed was great, responsiveness of the cursor movements from end to end had no noticeable lag, and the screen refreshed quickly. Instant Housecall for the win.

Shawn · 4/7/2014
Not able to actually work on another PC

When tried to remotely control my PC from Nokia 2520 (Windows RT 8.1) the cursor position not in the same position on the PC as it showed on my 2520. So was not able to open up the files I wanted remotely without being able to look at PC screen and adjust cursor to the correct position.

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Features

  • 4 Types of Remote Support ::: On-Demand for break/fix, Unattended Remote Access for managed PCs, Time-Window, & Remote Hardware Repair
  • Zero configuration ::: effortlessly connect through firewalls to any PC or Mac with no pre-installed software, SSL/TLS encryption
  • Tools for Techs ::: reboot (incl. safe mode), transfer files, create restore points, and brand it top-to-bottom for your business
  • 100s of automatic repairs ::: Streamline operations with automatic Windows and Malware fixes
  • Desktop & Tablet ::: great with mouse and touch. Pinch or Ctrl+Mousewheel to zoom the remote desktop, pan across multiple displays
  • Thumbpad ::: easily control the remote PC with the innovative thumbpad (seriously, it's really good)
  • Collaboration ::: transfer calls between techs, conference calls for escalations
  • Session History ::: keep track of customers, notes, and refer back to session history
  • Multitasking ::: stay connected and switch between up to 10 computers at the same time
  • PC or Mac ::: control any XP/Vista/7/8+ PC or Mac from your Windows desktop or tablet
  • The best remote support on Earth. We can prove it. Install now, experience it for yourself

App details


Version notes

Version 6.2 highlights - New Hotkeys: Ctrl-Shift-Del sends Ctrl-Alt-Del // Ctrl-Shift-(+key) sends Win-(+key). (Activate in Settings charm) - Scripted unattended install for RMMs and Bench PCs - Color code unattended access tiles - Search unattended access - Remote Hardware Repair ("On-Sight"). Customers download a phone app, point their camera, and you can see what they see - Visit instanthousecall.com and click "Videos" or "Support" for more info Apr 30 2014 Hotfix: Bug fixed in to pinch-to-zoom scaling for select tablets, Surface 2 and Lumia 2520 Initial Release. If you like this, you'll love what's coming. Be the first to know: - Twitter (@InstantHc) - Google+ (+InstantHousecall) - LinkedIn


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