Extended holiday returns
Eligible items purchased Oct. 1 to Dec. 31, 2019 can be returned through Jan. 31, 2020.*
Return at a Microsoft Store
If you purchased an item at a store, or if you had an online purchase delivered to you, you can return it at your nearest Microsoft Store.
Contact us online
Our online Customer Service team is available to assist you with your return and more.
Got a question about returns?
You can find many answers—including how to start a return online—on our returns FAQ page.
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*Eligible items purchased in-store can be returned in-store only. Eligible items purchased online can be returned at a local Microsoft Store near you or by contacting online Customer Service by chat or phone at 1-877-696-7786. Available with consumer purchases only. Not available for purchases made by any business, commercial or reseller customers. The Microsoft Store standard refund policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information about the store's refund policy.