Stay covered, for longer
For added peace of mind, Microsoft Complete gives you extended coverage and support for up to 4 years on Surface plans, and up to 3 years on Xbox plans, so that you can work and play worry-free.
Protection against accidents
Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills and cracked screens. The Xbox console plan even covers up to two standard controller replacements when bundled with your Xbox.1
Support when you need it
At home or on the go, you’ll have access to support from the experts who can help guide you through any technical problems. For Surface, you’ll also get software support for Windows and Office.
Get back up and running quickly with easy exchange service from the experts who know your Microsoft products, empowering you to do more.
Choose one of these options to get Microsoft Complete
Option 1: Add with a new Surface or Xbox purchase
The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface or Xbox.
Option 2: Add within 45 days of device purchase
For Surface and Xbox only: Book an appointment with a product expert to add a protection plan.
Option 3: Contact Microsoft Support
You can also get Microsoft Complete within 45 days of device purchase by contacting one of our support service agents.
Buy a new Surface or Xbox and add Microsoft Complete
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Microsoft Complete Support
Why shop at Microsoft Store
From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games and resources. Learn more
Fast, free shipping
Get your order in 2-3 days with no minimum purchase required.
Extended free returns
We’ve extended our time frame for free returns this holiday season. Eligible products purchased between now and December 31, 2021 can be returned through January 31, 2022.*
Instant software downloads
Install most apps and software, like Microsoft 365, Windows, and Xbox games, via digital download.
Questions? We’ve got answers.
Get one-on-one support any time via chat or phone, or find answers fast with common FAQs.
This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract Terms and Conditions and the information on this page, the Microsoft Complete contract Terms and Conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the coverage and how to make a claim, please visit Warranties, extended service plans, and Terms and Conditions for a copy of the Microsoft Complete contract.
Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.
Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties.
Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at time of device purchase or within 45 days after purchase with device inspection. In European countries, Microsoft Complete must be purchased from the same Retailer from which the original Device was purchased.
 Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible.
Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.
Your Accidental Damage coverage starts on your Product purchase date and continues for the Term shown on your proof of purchase. Your Mechanical Breakdown coverage starts upon the expiration of the manufacturer’s original warranty and continues for the remainder of the Term shown on your proof of purchase. Protection plans may differ by market and not available in all regions. Refer to the Terms & Conditions applicable to your Microsoft Complete plan for defined terms and further information.
 Option available for Surface devices only (excluding Surface Duo), and in select markets only.
- For service plan support, visit MIcrosoft Support
- *Available with eligible purchases made at Microsoft Store in the United States (including Puerto Rico) and Canada from October 1, 2021 through December 31, 2021; purchases can be returned through January 31, 2022. Items can be returned by contacting online Customer Service by chat or phone at 1-877-696-7786. Available with consumer purchases only. Not available for purchases made by any business, commercial, or reseller customers. The Microsoft Store standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.