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Microsoft Complete

Learn and play worry free. Protect your device purchase against accidents.
  

Stay covered, for longer

Get up to 4 years of additional device coverage.

Accidents happen and that’s okay

Protect your device purchase from drops, spills, or cracked screens.

Help when you need it

Tap into technical support from experts.
  
Sapphire Surface Laptop and Surface Pro Copilot+ PCs.
30% off Microsoft Complete

Get set for the semester with Surface

Score 30% off a Microsoft Complete protection plan when you add it to your purchase of a lightning-fast Surface Copilot+ PC.
Xbox Series X Galaxy Edition and Xbox Series X Digital Edition

Meet your new study break essential

Add Microsoft Complete to your Xbox Series X purchase.

How do you get Microsoft Complete?

A student playing video games on their computer
Option 1

Add it when you buy a new Surface or Xbox

Make sure you’re covered from the get-go by adding Microsoft Complete at the time of device purchase.
Three friends watching videos on a laptop
Option 2

Add it after purchase is completed

For Xbox and Surface: buy Microsoft Complete through your Microsoft Account. For Surface only: buy it directly from the Surface App.
A student on the computer
Option 3

Contact Microsoft Support

You can also get Microsoft Complete by contacting one of our support service agents to check your device eligibility.

Tech support when you need it

Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support.

Why buy from Microsoft Store

Love it, or return it

60-day free returns on physical products when you shop with Microsoft.

Find a better price?

If we drop the price of a physical product or you find it lower at an eligible retailer within 60 days, we'll give you a one-time price match.

Complete coverage, without compromise

Get coverage on accidental damage for up to four years. Shop smarter with Microsoft Complete and get technical support as well.

Cash out when you trade in

When you trade in an eligible device, you get cash back and your device is recycled.
  • Discounts: Supplies limited. Actual savings depends on product availability.

    Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers

  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • Trade-In: Available only through the Microsoft Store online in the United States. Offer valid for reimbursements after trade in of a qualifying device (PC, laptop, mobile phone, tablet, or video game console). To be eligible for trade in, (i) you must own the qualifying device, (ii) the device must power on, (ii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must mail in the qualifying trade-in device to be eligible for reimbursement. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.

    This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval.

For all Protection Plans, please read the Terms and Conditions for the limits of what we will cover and the things that are not covered under the Protection Plan.

This Protection Plan is classified as a service contract per local regulations.

This information is provided for summary purposes only. Terms and conditions apply; visit our Terms and Conditions to review the Microsoft Complete service contract. Coverage is provided by Northcoast Warranty Services, Inc., 800 Superior Avel, E, 21st Floor, Cleveland, OH 44144 (in FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, FL Lic. #03605) (in TX: Northcoast Warranty Services, Inc. is the Service Contract Administrator, TX Lic. 651). None of the aforementioned parties are affiliated with any manufacturer. 

For protection plan support visit Microsoft Support