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Microsoft Complete Protection Plan

Keep your new Surface or Xbox up and running with accidental damage protection1 from drops, spills, and cracked screens. With Microsoft Complete, if something goes wrong, you’re covered—simple as that.

Top benefits

Stay covered, for longer

For added peace of mind, Microsoft Complete gives you extended coverage and support for up to 4 years on Surface plans, and up to 3 years on Xbox plans, so that you can work and play worry-free.

Protection against accidents

Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills and cracked screens. The Xbox console plan even covers up to two standard controller replacements when bundled with your Xbox.1

Support when you need it

At home or on the go, you’ll have access to support from the experts who can help guide you through any technical problems.

Microsoft-backed service

Get back up and running quickly with easy exchange service from the experts who know your Microsoft products, empowering you to do more.

Choose one of these options to get Microsoft Complete

Two people play an Xbox game together.

Option 1: Add with a new Surface or Xbox purchase

The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface or Xbox.

Shop Surface Shop Xbox consoles
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Option 2: Add within 45 days of device purchase

For Surface and Xbox only: Book an appointment with a product expert to add a protection plan.

Book an appointment Chat with us to purchase
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Option 3: Contact Microsoft Support

You can also get Microsoft Complete within 45 days of device purchase by contacting one of our support service agents.

Contact Microsoft Store Support

Buy a new Surface or Xbox and add Microsoft Complete

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Microsoft Complete Support

Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support.
Check coverage status Contact Microsoft Complete Support Terms and Conditions

Why buy from Microsoft Store

From free shipping and returns to expert assistance, we’re here to help you do more with best-in-class devices, software, games, and resources.

Learn more

Free 2-3 day shipping

Enjoy free expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.

See shipping details

60-day free returns

Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.

Learn about returns

Flexible payment options

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.

Learn about flexible payment options

Our 60-day low-price promise

If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.

Learn about our price promise
  • Returns: Available with eligible physical products purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer receives the product. Not available for purchases by reseller customers. Limited to 5 physical product returns total per eligible customer per purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies. See applicable Microsoft Terms of Sale for more information.
  • Low Price Promise: Valid on consumer purchases of physical products made at Microsoft Store online in the United States (including Puerto Rico) and Canada and at the Microsoft Experience Center in New York, NY, for 60 days from the date the customer receives the product (“Offer period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Business, commercial, and reseller customers not eligible. Customer is eligible for price adjustment only if the price of the purchased product is reduced during the Offer Period and in stock. For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per item. Price adjustments apply only to purchase price and do not include taxes, or shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
  • This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract Terms and Conditions and the information on this page, the Microsoft Complete contract Terms and Conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the coverage and how to make a claim, please visit Warranties, extended service plans, and Terms and Conditions for a copy of the Microsoft Complete contract.

    Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.

    Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties. 

    Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at time of device purchase or within 45 days after purchase with device inspection. In European countries, Microsoft Complete must be purchased from the same Retailer from which the original Device was purchased.

  • [1] Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. 

    Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase. 

    Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.

    Your Accidental Damage coverage starts on your Product purchase date and continues for the Term shown on your proof of purchase. Your Mechanical Breakdown coverage starts upon the expiration of the manufacturer’s original warranty and continues for the remainder of the Term shown on your proof of purchase. Protection plans may differ by market and not available in all regions. Refer to the Terms & Conditions applicable to your Microsoft Complete plan for defined terms and further information.
  • [2] Option available for Surface devices only (excluding Surface Duo), and in select markets only.
  • For service plan support, visit Microsoft Support
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