Microsoft Complete Protection Plan
Top benefits
Stay covered, for longer
For added peace of mind, Microsoft Complete gives you extended coverage and support for up to 4 years on Surface plans, and up to 3 years on Xbox plans, so that you can work and play worry-free.
Protection against accidents
Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills and cracked screens. The Xbox console plan even covers up to two standard controller replacements when bundled with your Xbox.1
Support when you need it
At home or on the go, you’ll have access to support from the experts who can help guide you through any technical problems.
Microsoft-backed service
Get back up and running quickly with easy exchange service from the experts who know your Microsoft products, empowering you to do more.
Choose one of these options to get Microsoft Complete
Option 1: Add with a new Surface or Xbox purchase
The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface or Xbox.
Option 2: Add within 45 days of device purchase
For Surface and Xbox only: Book an appointment with a product expert to add a protection plan.
Option 3: Contact Microsoft Support
You can also get Microsoft Complete within 45 days of device purchase by contacting one of our support service agents.
Buy a new Surface or Xbox and add Microsoft Complete
Surface Pro 9
Originally From $999.99 now From $899.99
Surface Pro 9 gives you the tablet flexibility you want and the laptop performance and...Select Surface Pro 9 for more information.
Surface Laptop 5
Originally From $999.99 now From $899.99
Multitasking speed powered by 12th Gen Intel® Core™ i5/i7 processors built on the...Select Surface Laptop 5 for more information.
Surface Studio 2+
$4,499.99
Elevate your creativity with the most versatile all-in-one that gives you a large...Select Surface Studio 2+ for more information.
Surface Laptop Go 2
From $599.99
Sleek and portable, Surface Laptop Go 2 features a 12.4” vibrant touchscreen and great...Select Surface Laptop Go 2 for more information.
Surface Pro 8
Originally From $1,099.99 now From $899.99
Unlock more possibilities than ever with the Pro designed for a Pro like you. The...Select Surface Pro 8 for more information.
Surface Laptop 4
Originally From $999.99 now From $699.99
Style and speed. Stand out on HD video calls backed by Studio Mics. Capture ideas on...Select Surface Laptop 4 for more information.
Surface Laptop Studio
Originally From $1,599.99 now From $1,399.99
Set your imagination free on the most powerful Surface Laptop, designed to light up...Select Surface Laptop Studio for more information.
Surface Go 3
From $399.99
The most portable Surface touchscreen 2-in-1 is perfect for your everyday tasks...Select Surface Go 3 for more information.
Surface Pro 7+ and Surface Pro Type Cover Bundle
Originally From $1,229.99 now From $999.99
Our classic Surface Pro 2-in-1 design meets high-speed performance to give you premium...Select Surface Pro 7+ and Surface Pro Type Cover Bundle for more information.
Surface Pro X
From $1,099.99
Meet the totally mobile Pro. Always with you, instantly ready, and designed to light...Select Surface Pro X for more information.
Xbox Series X – Diablo® IV Bundle
$559.99
Join the endless battle between the High Heavens and Burning Hells with the Xbox...Select Xbox Series X – Diablo® IV Bundle for more information.
Xbox Series X – Forza Horizon 5 Bundle
$559.99
Kickstart your ultimate adventure with Xbox Series X and the Forza Horizon 5 Premium...Select Xbox Series X – Forza Horizon 5 Bundle for more information.
Xbox Series X
$499.99
Introducing Xbox Series X, the fastest, most powerful Xbox ever. Play thousands of...Select Xbox Series X for more information.
Xbox Series S – Gilded Hunter Bundle
Originally $299.99 now $297.99
Throw down with the Xbox Series S – Gilded Hunter Bundle featuring add-on content for...Select Xbox Series S – Gilded Hunter Bundle for more information.
Xbox Series X (Certified Refurbished)
From $469.99
Introducing Xbox Series X (Certified Refurbished), the fastest, most powerful Xbox...Select Xbox Series X (Certified Refurbished) for more information.
Xbox Series S
$299.99
Introducing Xbox Series S, the smallest, sleekest Xbox ever. At 60% smaller than Xbox...Select Xbox Series S for more information.
Xbox Series S (Certified Refurbished)
$249.99
Introducing Xbox Series S (Certified Refurbished), the smallest, sleekest Xbox ever...Select Xbox Series S (Certified Refurbished) for more information.
Microsoft Complete Support
Why buy from Microsoft Store
From free shipping and returns to expert assistance, we’re here to help you do more with best-in-class devices, software, games, and resources.
Free 2-3 day shipping
Enjoy free expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.
60-day free returns
Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.
Flexible payment options
Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Our 60-day low-price promise
If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.
- Returns: Available with eligible physical products purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer receives the product. Not available for purchases by reseller customers. Limited to 5 physical product returns total per eligible customer per purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies. See applicable Microsoft Terms of Sale for more information.
- Low Price Promise: Valid on consumer purchases of physical products made at Microsoft Store online in the United States (including Puerto Rico) and Canada and at the Microsoft Experience Center in New York, NY, for 60 days from the date the customer receives the product (“Offer period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Business, commercial, and reseller customers not eligible. Customer is eligible for price adjustment only if the price of the purchased product is reduced during the Offer Period and in stock. For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per item. Price adjustments apply only to purchase price and do not include taxes, or shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
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This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract Terms and Conditions and the information on this page, the Microsoft Complete contract Terms and Conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the coverage and how to make a claim, please visit Warranties, extended service plans, and Terms and Conditions for a copy of the Microsoft Complete contract.
Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.
Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties.
Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at time of device purchase or within 45 days after purchase with device inspection. In European countries, Microsoft Complete must be purchased from the same Retailer from which the original Device was purchased. -
[1] Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible.
Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.
Your Accidental Damage coverage starts on your Product purchase date and continues for the Term shown on your proof of purchase. Your Mechanical Breakdown coverage starts upon the expiration of the manufacturer’s original warranty and continues for the remainder of the Term shown on your proof of purchase. Protection plans may differ by market and not available in all regions. Refer to the Terms & Conditions applicable to your Microsoft Complete plan for defined terms and further information. -
[2] Option available for Surface devices only (excluding Surface Duo), and in select markets only.
- For service plan support, visit Microsoft Support