Microsoft Complete Protection Plan
Keep your new Surface, Xbox or Accessory up and running with accidental damage protection1 from drops, spills, and cracked screens. With Microsoft Complete, if something goes wrong, you’re covered—simple as that.
Work and play worry-free
Microsoft Complete gives you extended hardware and accidental damage coverage, plus technical support—up to 2 years for Surface plans, and up to 3 years for Xbox plans.
And that’s okay. You’re covered for things like drops, spills, cracked screens. The Xbox console plan even covers up to two replacements of a standard controller when bundled with your Xbox.1
At home or on the go, you’ll have access to technical and hardware support for the duration of your protection plan. And for Surface device plans, you’ll also get software support for Windows and Office.
Free Microsoft Store benefits
Get in-store services from Answer Desk Experts. Surface device plans include training sessions for Windows, Office, and OneDrive and other services like PC tune-ups and anti-virus protection. Xbox console plans include help for Xbox games.
Choose one of these options to get Microsoft Complete
Option 2: Add within 45 days of device purchase²
Option 3: Contact Microsoft Support
Buy a new Surface or Xbox and add Microsoft Complete
Surface Book 3From $1,599.99
Meet the laptop that can handle your biggest demands. The most powerful Surface laptop yet combines speed, graphics, and immersive gaming with the versatility of a laptop, tablet, and portable studio. Available in 13.5” or 15” sizes, both with a high-resolution touchscreen.
Surface Pro XFrom Full price was $999.99 Now $881.41
Built for web-first experiences, Surface Pro X is ultra-thin and always connected, combining blazing-fast LTE with 2-in-1 versatility and edge-to-edge, ultra-slim 13” touchscreen. Surface Pro X Keyboard (including rechargeable Slim Pen) sold separately.
SAVE UP TO $200.00
Surface Book 2From $1,149.99
• Available in 13.5” or 15” PixelSense Display
• High-speed Intel processors (dual-core and quad-core available)
• Up to 1060 NVIDIA GeForce GTX graphics
• Up to 17 hours of battery life
• Powerful enough to run professional-grade software and play PC games
• New USB-C port
• Starting at 3.38 lbs (1,534 g) including keyboard
• Runs Windows 10 Pro
Surface Pro (5th Gen)From $1,449.00
• The ultimate laptop with versatility of a studio and tablet
• 2.5x faster than Surface Pro 3 with a 7th Gen Intel Core processor
• Get more done with all day battery life² –– 50% more battery life than Surface Pro 4
• Get to work faster with the fastest startup and resume of any Surface Pro yet
• Newly redesigned front-facing speakers and quieter fanless cooling system⁵
• Surface Pro Signature Type Cover and Surface Pen sold separately
Surface Book 3 for BusinessFrom $1,699.99
Arm your small business with the power to accomplish anything with the latest Intel® and NVIDIA® processors, up to 2TB of storage¹ and 32GB RAM, and the versatility of a laptop, tablet, and portable studio. Available in platinum only with 13.5- or 15-inch detachable touchscreen.
Surface Go 2 for BusinessFrom $449.99
Give your small business the competitive edge with the lightest, most compact Surface 2-in-1 yet. Featuring the power of Windows 10 Pro and three versatile modes of use, it keeps employees productive, connected, and secure, wherever the job takes them. Available in platinum only. Surface Go Type Cover and Surface Pen sold separately.
SAVE UP TO $150.00
Surface Pro 7 for BusinessFrom $999.99
More power and greater versatility team up like never before in our classic, ultralight, and versatile 2-in-1 that transforms from laptop, to tablet, to portable studio. Now with USB-C™, new Surface Pro 7 for Business adapts to the ways you work better than ever.
This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply; please visit here for a copy of the Microsoft Complete service plan for devices and here for accessories.
Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.
Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties.
Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at time of device purchase or within 45 days after purchase with device inspection. In European countries, Microsoft Complete must be purchased from the same Retailer from which the original Device was purchased.
1Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible.
1Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
1Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims
2Option available for devices only, and in select markets only
For service plan support, visit https://support.microsoft.com