Microsoft Complete – Protection Plan for your Surface or Xbox
Keep your new Surface or Xbox up and running with accidental damage protection1 from drops, spills, and cracked screens. With Microsoft Complete, if something goes wrong, you’re covered—simple as that.
Top benefits
Work and play worry-free
Microsoft Complete gives you extended hardware and accidental damage coverage, plus technical support—up to 2 years for Surface, and up to 3 years for Xbox.
Accidents happen
And that’s okay. You’re covered for things like drops, cracked screens, and even for up to two replacements of a standard controller when bundled with your Xbox.1
Hassle-free support
At home or on the go, you’ll have access to technical and hardware support for the duration of your protection plan. And for Surface, you’ll also get software support for Windows and Office.
Free Microsoft Store benefits
Get in-store services from Answer Desk Experts like training sessions for Windows, Office, and OneDrive, and help for Xbox games. Other services include PC tune-ups and anti-virus protection for Surface.
Choose one of these options to get Microsoft Complete
Option 1: With a new Surface or Xbox purchase
The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface or Xbox.
Option 2: Add within 45 days of device purchase
Already have a new Surface or Xbox but didn’t get Microsoft Complete? No problem—using your new device, visit either the Microsoft Store app or Xbox Store app. Search “Microsoft Complete” and choose your option.
ADD MICROSOFT COMPLETE TO YOUR EXISTING DEVICE
Option 3: Contact Microsoft Support
You can also get Microsoft Complete within 45 days of device purchase by contacting one of our support service agents or by visiting a Microsoft Store (proof of purchase and device inspection required).
Buy a new Surface or Xbox and add Microsoft Complete
Microsoft Complete Support
Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support.
This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply; please visit here for a copy of the Microsoft Complete service plan. Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.
Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties.
Microsoft Complete is available for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Xbox One, Xbox One S, or Xbox One X and must be purchased at time of device purchase or within 45 days after purchase with device inspection.
1For Microsoft Complete for Surface: Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product. For covered defects and/or ADH damage, maximum of two (2) claims. Each claim is subject to a $49 deductible.
1For Microsoft Complete for Xbox: Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or ADH covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
For service plan support, visit https://support.microsoft.com