Our promise to you

As part of the Microsoft Store Promise, our store associates have created essential videos—everything from setting up a Microsoft account to learning new ways to work smarter and play harder—to help you achieve more, maintain your focus, and stay productive.


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*Based on average time comparison between typing a password respectively detecting a face or fingerprint to authentication success.

*Extended return offer period available with Surface devices purchased from Microsoft Store online in select markets between May 6, 2020 and October 31, 2020. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.