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Surface Trade-In

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The Microsoft Store Trade-in Program powered by CExchange lets you trade in an eligible used device for rebate after purchasing a qualifying device from Microsoft Store.

Just answer a few questions regarding the brand, model, and condition of your used device. CExchange will provide an appraisal that reflects a fair estimate of your device’s condition and value.

Once you’ve made a purchase of a qualifying new device at Microsoft Store, request a quote for your old device. If you approve of the trade-in price, just print out a prepaid shipping label and ship your used device to CExchange. Once your used device is received and its condition inspected and approved, a rebate will be issued by CExchange to you within 14 days.

If your used device isn’t eligible for trade-in, you can still recycle it. For help with recycling or otherwise disposing of a used device, see Microsoft’s end-of-life management and recycling resources available in your region.

You can read the full Microsoft Store Trade-in Program terms and conditions.*

CExchange is a U.S.-based company that specializes in consumer electronic trade-ins. It’s run the Microsoft Store Trade-in Program since 2011.  

You can participate in the Microsoft Store Trade-in Program on qualifying orders placed within the promo period. Once you’ve received a notification that your new device has shipped, just follow these steps: 

1. Sign in to your Microsoft account and go to Order history.   

2. Locate the order of your new device. 

3. Select Details to view and save the order details as a PDF—this is your proof of purchase. For help with this, you can reference a visual how-to.

4. To get a quote and upload your proof of purchase, visit the Microsoft Trade-in Program powered by CExchange portal page.

For pre-orders, be sure to wait until your payment method is charged and the product has shipped before submitting your proof of purchase. See Microsoft Support pages for more help on pre-orders.

 

 

At this time, only online purchases from Microsoft Store are eligible for online trade-ins. To qualify for trade-in credit on a new device purchased at a physical Microsoft Store location, you would need to bring in your eligible used device when you make your purchase. Or bring in your eligible used device and receipt within 15 days of purchase to complete a trade-in transaction. For the safety and well-being of our customers and employees, our Microsoft Store locations are currently closed. Check the status of your local Microsoft Store.

Once your device has been received and evaluated, CExchange will issue a payment via your choice of PayPal or bank transfer.

You can contact CExchange Customer Service by email at CustomerService@cexchange.com or by phone at 1-800-351-6864 (7am-4pm Eastern Time/10am-7pm Pacific Time).

This promotion applies only to select Surface devices purchased from Microsoft Store. You can read the full Microsoft Store Trade-in Program terms and conditions here.*

You can trade in one eligible used device for each qualifying Surface device you purchase at Microsoft Store. For example, if you purchase three qualifying Surface devices from Microsoft Store, you can trade in up to three eligible used devices. 

*Offer valid for reimbursements with purchases of select Surface devices, after trade in of qualifying devices made between May 21, 2020 and June 21, 2020, while supplies last. (Also available to customers who pre-ordered select Surface Go 2, Book 3 before May 21, 2020.)  Available only in Microsoft physical and online stores in the United States (including Puerto Rico). Available only to Consumers, not Commercial and Educational Institutions. Valid for reimbursement of at least: $100 with purchase of select Surface Go 2, $150 with purchase of select Pro 7/Pro X/Laptop 3/Book 3 with qualifying trade-in. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 new device purchase per qualifying trade-in. Other exclusions and limits may apply.

This offer is operated by CExchange, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by CExchange. All trade-ins and reimbursements are subject to CExchange’s sole discretion and approval. Recycle for Rewards program provided by CExchange and other terms and conditions may apply.