Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or game console and get cash back.*

How trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specializes in electronics reuse and recycling. You get cash back and your used device gets a new home—or it’s recycled in a responsible way.*

Get a trade-in value

Check the eligibility of your used device and get a trade-in value on the Teladvance trade-in page.

Send in your used device

Create a Teladvance account, print a prepaid shipping label, and pack and ship your device to Teladvance within 15 days of your trade-in approval. If it doesn't meet trade-in criteria, Teladvance will recycle it or return it to you for free.

Get paid

Once everything is finalized by Teladvance, you’ll receive payment via PayPal or bank transfer within 14 days.

More than one sustainable option

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.

An Xbox console and Surface devices with accessories.

Start a trade in

Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.

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Recycle for good

If you discover your device isn’t eligible for trade-in, you can locate a recycling service in your region to help divert electronic waste from landfills.

A person carries a refurbished Surface device.

Shop refurbished

If you’re in the market for an upgrade, consider a Microsoft Certified Refurbished device that’s screened, repaired, tested, and a more sustainable option for the planet.

Ready for a new device?

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Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Teladvance lets you trade in an eligible used device for cash payment. Just answer a few questions about the brand, model, and condition of your used device. Teladvance provides an appraisal that reflects a fair estimate of your device’s condition and value. Additional trade-in promotions that we may offer from time to time may require the purchase of a new qualifying device from Microsoft Store prior to trade-in. For these promotions, you’ll be asked to upload a proof-of-purchase PDF.

    If you approve of the trade-in value, create a Teladvance account. Then, print the prepaid shipping label and ship your used device to Teladvance. Once your used device is received, inspected, and approved, Teladvance will issue a cash payment to you within 14 days.

    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region.

    Read the full Microsoft Store Trade-in Program terms and conditions.*

  • Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program.
  • Once your used device is received, inspected, and approved, Teladvance will issue a cash payment via your choice of PayPal or bank transfer within 14 days. 
  • Promotions are limited-time offers that apply only to select devices purchased online at Microsoft Store. To participate, you must purchase a qualifying device first and then proceed with the trade-in process of an eligible used device.

    There are some extra steps to participate in trade-in promotions. During the trade-in process for your used device, you’ll need to answer questions about your new device. If your new device qualifies for a trade-in promotion, you’ll be asked to upload a proof of purchase.

    Your proof of purchase is a PDF version of your order details from Microsoft Store. Once you’ve received a notification that your new device has shipped, follow these steps:

    1. Sign in to your Microsoft account.
    2. Go to Order history.
    3. Locate the order of your new device.
    4. Select Details to view and save the order details as a PDF—this is your proof of purchase.
    5. Go to the Teladvance trade-in page to upload your proof of purchase and get a trade-in value.
       

    For more help, see the proof-of-purchase steps.

  • You can trade in one eligible used device for each qualifying new device you purchase at Microsoft Store. For example, if you purchase three qualifying new devices from Microsoft Store, you can trade in up to three eligible used devices.
  • For pre-orders, wait to start the trade-in process until your payment method is charged and the new device has shipped. If the trade-in requires you to submit the International Mobile Equipment Identity (IMEI) number of the new device, you’ll need to wait until you receive the new device. See Microsoft Support pages for help with pre-orders.
  • Email customerservice@teladvance.com or call Teladvance at 1-800-351-6864 (8 AM to 5 PM, Central Time).

Why shop at Microsoft Store

From free shipping and returns to expert assistance and online training, we’re here to help you do more with best-in-class devices, software, games, and resources.Learn more

Fast, free shipping

Get your order in 2-3 days with free expedited shipping. No minimum purchase required.

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.**

Instant software downloads

Install most apps and software, like Microsoft 365, Windows, and Xbox games, via digital download.

Expert help, your way

From personal shopping assistance to help with an existing order, we're here for you by video, chat, or phone.

  • *Available only through the Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
  • †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval. Other terms and conditions may apply.
  • **Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
  • Offer valid with purchases of select Surface Duo 2 after trade in of qualifying Microsoft Surface Apple or Samsung device made between April 15, 2022, and June 30, 2022, where the customer submits the online trade-in claim for their used device between April 15, 2022, and June 30, 2022 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in the United States (including Puerto Rico), when offered by Microsoft Customer Support Services, and at the Microsoft Experience Center in New York. To be eligible for trade in: (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase Surface Duo 2 and complete the online trade-in claim during the Promotion Period. Customer will receive a minimum of $75, up to $700, towards trade-in, depending on device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Surface device per customer. Other exclusions and limits may apply.

    †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance, LLC and sole discretion and approval.

  • Offer valid with purchases of select Surface Laptop Go 2 after trade in of qualifying Microsoft Surface, Apple, and Google tablet or laptop device made between June 1, 2022, and June 30, 2022, where the customer submits the online trade-in claim for their used device between June 1, 2022, and June 30, 2022 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in the United States (including Puerto Rico). To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase Surface Laptop Go 2 and complete the online trade-in claim during the Promotion Period. Customer will receive a minimum of $100, up to $500, depending on used device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Applicable return policy applies to each purchase. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Surface device per customer. Other exclusions and limits may apply. 
  • †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance, LLC and sole discretion and approval. 

Business customers get more

Convert your used laptops, desktops, and other devices to cash back. For trade-ins of 20 or more, Teladvance offers customized shipping and handling. Email sales@teladvance.com or call Teladvance at 1-800-351-6864.
Various business devices including a laptop, tablet, and phone.

How business trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specializes in electronics reuse and recycling. You get cash back and your used devices get a new home—or they’re recycled in a responsible way.*

Get a trade-in value

Check the eligibility of your used devices and get a trade-in value on the Teladvance trade-in page.

Send in your used device

Create or sign in to your Teladvance account, print a prepaid shipping label, and ship your devices to Teladvance within 15 days. If they don’t meet criteria, Teladvance will recycle or return them to you for free.

Get paid

Once everything is finalized by Teladvance, you’ll receive payment via check within 15 days.

Two Surface Laptop Go 2 for Business devices in the colors Platinum and Sage.
Limited time offer

Buy Surface Laptop Go 2 for Business and get up to $500 back

Trade in your used device and get up to $500 in cash back after you buy a Surface Laptop Go 2 for Business. Just answer a few questions about your new Surface Laptop Go 2 for Business and upload proof-of-purchase.

To get the promotional trade-in value, you must purchase your new device before you start the trade-in process. See FAQs about trade-in promotions.

Ready for new devices?

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Frequently asked questions

  • The Microsoft Store Trade-in Program for Business powered by Teladvance lets you convert your used devices into cash. Just answer a few questions about the brand, model, and condition of your used devices. Teladvance provides an appraisal that reflects a fair estimate of your device’s condition and value.

    If you approve of the trade-in value, create or sign in to your Teladvance account. Be sure to include all relevant contact and shipping information. For trade-ins of 20 or more devices, Teladvance provides customized shipping and handling. Email sales@teladvance.com or call Teladvance at 1-800-351-6864 for assistance.

    Carefully pack and ship your devices to Teladvance within 15 days of trade-in approval. Teladvance will inspect your devices against their appraisal details and communicate any discrepancies or changes in value before issuing payment, which occurs within 15 days of finalizing this process.

    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region.

    Read the full Microsoft Store Trade-in Program terms and conditions.*

  • Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program for Business.
  • Once your used devices are received, inspected, and approved, Teladvance will issue a payment via check within 15 days.
  • Teladvance specializes in electronics trade-ins and recycling for retailers. Teladvance assesses trade-in industry standards daily to ensure you get a fair and competitive price on your used devices.
  • Email customerservice@teladvance.com or call Teladvance at 1-800-351-6864 (8 AM to 5 PM, Central Time).

Why shop for your business at Microsoft Store

Consider us your trusted business advisor. Call us at 866-425-4709 for expert help and support.

Buy more, save more

Our special business pricing ensures that you'll get great savings the more you purchase.

Trusted Microsoft advisors

From assessing your business needs to assisting with setup, we're here to help—call now or schedule a virtual appointment.

Flexible payment options

Invoicing, leasing with Surface All Access for Business, and payment plans help take the stress out of shopping for your business. Call to discuss flexible payment options.

Shop with confidence

With Microsoft Complete for Business, you're protected from manufacturing defects and accidental damage. Enjoy expedited shipping, Advanced Exchange, technical support, and more.**

  • *Available only through the Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
  • **Warranties, extended service plans, and Terms & Conditions for your device.
  • †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval. Other terms and conditions may apply.
  • Offer valid with purchases of select Surface Laptop Go 2 for Business after trade in of qualifying Microsoft Surface, Apple, and Google tablet or laptop made between June 1, 2022, and June 30, 2022, where the customer submits the online trade-in claim for their used device between June 1, 2022, and June 30, 2022 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in the United States (including Puerto Rico). To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase Surface Laptop Go 2 for Business and complete the online trade-in claim during the Promotion Period. Customer will receive a minimum of $100, up to $500, depending on used device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 200 trade-in per customer. Other exclusions and limits may apply.
  • †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance, LLC and sole discretion and approval.
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