Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or game console and get cash back.*

How trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specializes in electronics reuse and recycling. You get cash back and your used device gets a new home—or it’s recycled in a responsible way.*

Get a trade-in value

Check the eligibility of your used device and get a trade-in value on the Teladvance trade-in page.

Send in your used device

Create a Teladvance account, print a prepaid shipping label, and pack and ship your device to Teladvance within 15 days of your trade-in approval. If it doesn't meet trade-in criteria, Teladvance will recycle it or return it to you for free.

Get paid

Once everything is finalized by Teladvance, you’ll receive payment via PayPal or bank transfer within 14 days.

More than one sustainable option

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.

An Xbox console and Surface devices with accessories.

Start a trade in

Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.

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Recycle for good

If you discover your device isn’t eligible for trade-in, you can locate a recycling service in your region to help divert electronic waste from landfills.

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Shop refurbished

If you’re in the market for an upgrade, consider a Microsoft Certified Refurbished device that’s screened, repaired, tested, and a more sustainable option for the planet.

Ready for a new device?

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Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Teladvance lets you trade in an eligible used device for cash payment. Just answer a few questions about the brand, model, and condition of your used device. Teladvance provides an appraisal that reflects a fair estimate of your device’s condition and value. Additional trade-in promotions that we may offer from time to time may require the purchase of a new qualifying device from Microsoft Store prior to trade-in. For these promotions, you’ll be asked to upload a proof-of-purchase PDF.

    If you approve of the trade-in value, create a Teladvance account. Then, print the prepaid shipping label and ship your used device to Teladvance. Once your used device is received, inspected, and approved, Teladvance will issue a cash payment to you within 14 days.

    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region.

    Read the full Microsoft Store Trade-in Program terms and conditions.*

  • Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program.
  • Once your used device is received, inspected, and approved, Teladvance will issue a cash payment via your choice of PayPal or bank transfer within 14 days. 
  • Promotions are limited-time offers that apply only to select devices purchased online at Microsoft Store. To participate, you must purchase a qualifying device first and then proceed with the trade-in process of an eligible used device.

    There are some extra steps to participate in trade-in promotions. During the trade-in process for your used device, you’ll need to answer questions about your new device. If your new device qualifies for a trade-in promotion, you’ll be asked to upload a proof of purchase.

    Your proof of purchase is a PDF version of your order details from Microsoft Store. Once you’ve received a notification that your new device has shipped, follow these steps:

    1. Sign in to your Microsoft account.
    2. Go to Order history.
    3. Locate the order of your new device.
    4. Select Details to view and save the order details as a PDF—this is your proof of purchase.
    5. Go to the Teladvance trade-in page to upload your proof of purchase and get a trade-in value.
       

    For more help, see the proof-of-purchase steps.

  • You can trade in one eligible used device for each qualifying new device you purchase at Microsoft Store. For example, if you purchase three qualifying new devices from Microsoft Store, you can trade in up to three eligible used devices.
  • For pre-orders, wait to start the trade-in process until your payment method is charged and the new device has shipped. If the trade-in requires you to submit the International Mobile Equipment Identity (IMEI) number of the new device, you’ll need to wait until you receive the new device. See Microsoft Support pages for help with pre-orders.
  • Email customerservice@teladvance.com or call Teladvance at 1-800-351-6864 (8 AM to 5 PM, Central Time).

Why buy from Microsoft Store

Free 2-3 day shipping

Enjoy free expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.

30-day free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.

Flexible payment options

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.

30-day price promise

If you make a purchase from Microsoft Store and we lower the price within 30 days, contact us and we'll refund you the difference. Enjoy our price promise for up to 60 days on Surface devices. Some exclusions may apply.

  • Free extended returns: Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
  • Price promise: Offer valid on purchases of physical products made at Microsoft Store for 30 days from purchase date, or 60 days for Surface products, excluding Surface Hub (“Offer Period”). Customer is eligible for price adjustment only if the price of the purchased physical product or Surface is reduced during the Offer Period and in stock for purchase. Customer must contact Microsoft Store Sales & Support with order number and any other information requested by a representative for price adjustment. Credit will be provided to same method of payment. Limited to 5 devices per eligible Customer during the Offer Period, maximum of 1 price adjustment per device. Microsoft reserves the right to modify or discontinue offers at any time.

Business customers get more

Convert your used laptops, desktops, and other devices to cash back. For trade-ins of 20 or more, Teladvance offers customized shipping and handling. Email sales@teladvance.com or call Teladvance at 1-800-351-6864.
Various business devices including a laptop, tablet, and phone.

How business trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specializes in electronics reuse and recycling. You get cash back and your used devices get a new home—or they’re recycled in a responsible way.*

Get a trade-in value

Check the eligibility of your used devices and get a trade-in value on the Teladvance trade-in page.

Send in your used device

Create or sign in to your Teladvance account, print a prepaid shipping label, and ship your devices to Teladvance within 15 days. If they don’t meet criteria, Teladvance will recycle or return them to you for free.

Get paid

Once everything is finalized by Teladvance, you’ll receive payment via check within 15 days.

Ready for new devices?

Shop Surface for Business

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Frequently asked questions

  • The Microsoft Store Trade-in Program for Business powered by Teladvance lets you convert your used devices into cash. Just answer a few questions about the brand, model, and condition of your used devices. Teladvance provides an appraisal that reflects a fair estimate of your device’s condition and value.

    If you approve of the trade-in value, create or sign in to your Teladvance account. Be sure to include all relevant contact and shipping information. For trade-ins of 20 or more devices, Teladvance provides customized shipping and handling. Email sales@teladvance.com or call Teladvance at 1-800-351-6864 for assistance.

    Carefully pack and ship your devices to Teladvance within 15 days of trade-in approval. Teladvance will inspect your devices against their appraisal details and communicate any discrepancies or changes in value before issuing payment, which occurs within 15 days of finalizing this process.

    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region.

    Read the full Microsoft Store Trade-in Program terms and conditions.*

  • Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program for Business.
  • Once your used devices are received, inspected, and approved, Teladvance will issue a payment via check within 15 days.
  • Teladvance specializes in electronics trade-ins and recycling for retailers. Teladvance assesses trade-in industry standards daily to ensure you get a fair and competitive price on your used devices.
  • Email customerservice@teladvance.com or call Teladvance at 1-800-351-6864 (8 AM to 5 PM, Central Time).

Why shop for your business at Microsoft Store

Consider us your trusted business advisor. Call us at 866-425-4709 for expert help and support.

Buy more, save more

Our special business pricing ensures that you'll get great savings the more you purchase.

Trusted Microsoft advisors

From assessing your business needs to assisting with setup, we're here to help—call now or schedule a virtual appointment.

Flexible payment options

Invoicing, leasing with Surface All Access for Business, and payment plans help take the stress out of shopping for your business. Call to discuss flexible payment options.

Shop with confidence

With Microsoft Complete for Business, you're protected from manufacturing defects and accidental damage. Enjoy expedited shipping, Advanced Exchange, technical support, and more.**

  • *Available only through the Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
  • **Warranties, extended service plans, and Terms & Conditions for your device.
  • †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval. Other terms and conditions may apply.
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