Personal online appointments with our product experts

Our Microsoft Store associates can help you choose and order any product we carry. And if you need personalized setup assistance or product training, our team is here for that too.

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    Pick a date and time that’s best for you
    For all appointment types (personal shopping, setup or training), we’re available Monday – Friday 5 AM – 5 PM PT, and Saturday – Sunday 5 AM – 1 PM PT.**

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    Free personal assistance
    It’s just you and a product expert in real time.

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    Get expert guidance
    We can answer product questions or provide setup help and how-to training for your Windows device or Microsoft 365.

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    Connect with us
    We’re available to help you one-on-one by video, chat, or audio call.


If you’re interested in getting Windows 11 and want to browse FAQs on your own, please visit How to Get Windows 11 for the latest information.

No, you can click the link provided in your appointment confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet.

No, our product experts will have tools to help guide you through the device setup using screen share on a separate device if you haven’t yet taken your new device out of the box.

Yes, you can create a reservation on behalf of someone, but the account holder must be 18 years or older and be on the consultation in order to continue on with the reservation.

No, at this time we are supporting US customers only. We will be scaling to larger geographic regions in the future.

Yes, but you will need to do this on your original call with the product expert. They will schedule the follow-up consultation for you.

Yes, our product experts will give you the option to either add items to your cart for you and complete the transaction, or walk you through adding items to your own cart.

No, these sessions will support you specifically with either purchasing (personal shopping), setting up your new device or software (personal setup), or training you on how to use your new device or software (personal training). If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.

You will have up to 30 minutes with a Microsoft Store product expert. If you need more time, you can schedule a follow-up during your original call.

No, you have the option to turn your camera off or on at any point during the call.

You can make changes to your appointment by going here. You will need the confirmation number found in your confirmation email.

Yes, captions can be turned on during the conversation.

You will have a choice at the beginning of the session to be recorded. You have the option to opt out of being recorded.

For personal shopping appointments, our product experts can help you with any item we sell at Microsoft Store. You can ask about Surface devices, other PCs and tablets, accessories, Microsoft 365 plans, gaming products, including Xbox and PC, VR and mixed-reality experiences, Windows, and more.

For personal setup appointments, our product experts can help with setting up Microsoft 365, Surface, or any PC device that runs on Windows 10.

For personal training appointments, our product experts can help you learn essential skills and explore features in Microsoft 365, Surface, or any PC device that runs on Windows 10.

Expert help when you need it

The Microsoft Store Promise

Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs. Learn More >

Microsoft Store offers free personal shopping assistance by video, audio call, or chat. Book an online appointment with a product expert for guidance, recommendations, and help placing orders. We can help with all things Surface, Microsoft 365, Xbox, Windows PCs, gaming, and more. Schedule a personal shopping appointment time that is convenient for you, as our associates are available Sunday – Saturday. Schedule a personal shopping appointment that is convenient for you, as our associates are available Sunday – Saturday.

*Available with eligible purchases made at Microsoft Store in the United States (including Puerto Rico) and Canada from October 1, 2021 through December 31, 2021; purchases can be returned through January 31, 2022. Items can be returned by contacting online Customer Service by chat or phone at 1-877-696-7786. Available with consumer purchases only. Not available for purchases made by any business, commercial, or reseller customers. The Microsoft Store standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.

**You must be 18 years or older to book a personal shopping appointment