Personal online shopping appointments with Microsoft Store associates

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    Pick a date and time that’s best for you
    We’re available Mon-Fri, 5:00 AM to 5:00 PM PT, and Sat-Sun, 5:00 AM to 1:00 PM PT.**

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    Free one-on-one personal assistance
    It’s just you and a product expert in real time. 

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    Get expert guidance
    We’ll pair you with a Microsoft Store associate who knows all things Surface, Microsoft 365 and gaming.

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    Connect with us
    We’re available via video, text-based chat, or audio call.

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No, you can click the link within your appointment email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). The Microsoft Teams app is recommended for the best experience on a smartphone or tablet.

Yes, you can create a reservation on behalf of someone, but the account holder must be 18 years or older and be on the appointment in order to continue on with the reservation.

No, at this time we are supporting US customers only. We will be scaling to larger geographic regions in the future.

Yes, you will need to do this on your original call with the associate. They will schedule the follow-up appointment for you.

Yes, our Microsoft Store associates will give you the option to either add items to your cart for you and transact, or walk you through adding items to your own cart.

No, if you need technical support or have questions related to a product you already own, please visit Microsoft Store support for help.

You will have 30 minutes with a Microsoft product expert. If you need more time, you can schedule a follow-up during your original call.

No, you have the option to turn your camera off or on at any point during the call.

You can make changes to your appointment by going here. You will need the confirmation number found in your confirmation email.

Yes, captions can be turned on during the conversation.

Expert help when you need it

The Microsoft Store Promise

Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs. Learn More >

Microsoft Store offers free personal shopping assistance by video, audio call, or chat. Book an online appointment with a product expert for guidance, recommendations, and help placing orders. We can help with all things Surface, Microsoft 365, Xbox, Windows PCs, gaming, and more. Schedule a personal shopping appointment time that is convenient for you, as our associates are available Sunday – Saturday. Schedule a personal shopping appointment that is convenient for you, as our associates are available Sunday – Saturday.


*Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, Member FDIC, who determines qualifications for and terms of credit. Taxes, shipping, and other charges are extra and vary. Payments are the greater of either $20 or the sum of any Monthly Planned Payment Due plus 3% of the New Balance shown on your billing statement (excluding any balance on a Planned Payment Purchase), rounded up to the next dollar. Minimum Interest Charge is $2.00. See Dell.com/microsoftdpa for important financing details. Offer valid for purchases at participating U.S. Microsoft Retail Stores and Microsoft.com.

**You must be 18 years or older to book a personal shopping appointment