Meet with a product expert for free, personal help
Connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need setup assistance or product training, our team is here for that too.
If you have questions before you buy, you’ve come to the right place. We can help you compare items, go over product compatibility, and even help you place an order.
Our team is available Monday – Friday, 5:00 AM - 5:00 PM PT, and Saturday – Sunday, 5:00 AM to 1:00 PM PT.
Protect your device with Microsoft Complete
Book a free online appointment with a product expert to learn more about Microsoft Complete protection plans and to discuss which option is right for you.
Trade in your used device and get cash back
Our team of product experts can walk you through the trade-in process and provide insightful advice on new products and devices, with zero pressure to buy. If your old device isn't eligible for trade-in, we'll help you recycle it for free.**
How to book an appointment
Choose your topic
Select ‘Book an appointment’ and choose what kind of advice you want. This helps us connect you with the right expert from the get-go.
Pick your day and time
Pick an available day and time and provide us with some basic info.
Get your video link
We’ll send you a confirmation email with a Microsoft Teams video link. (Feel free to turn off your camera if you’d prefer an audio call.)
Manage your appointment
If you need to change anything about your appointment, just follow the instructions in your confirmation email.
Real reviews from real customers
Meet some of our experts
Frequently asked questions
There is no associated cost or expectation to purchase. We know that shopping for the right tech can be tricky, and our product experts are available to answer questions and provide insightful advice with zero pressure to buy.
You do not need to download the Microsoft Teams app; however, it will offer an optimal experience. To join your appointment, simply select the “Join your appointment” button provided in your confirmation or reminder emails and sign in as a guest through a web browser.
If joining via desktop browser, we recommend using Edge or Chrome to ensure a fully supported experience. Other browsers may experience problems joining the session. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Then provide your name and select the “Join now” button to enter the virtual lobby. A Microsoft Store associate will admit you into your session.
If joining via smartphone or tablet, the page will open in your mobile browser. Enter your name and select the “Get started” button. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Select “Join meeting lobby” and a Microsoft Store associate will admit you into the session.
Our experts can help you with any item we sell at Microsoft Store. You can ask about Surface devices, other PCs and tablets, accessories, Microsoft 365 plans, gaming products, including Xbox and PC, VR and mixed-reality experiences, Windows, and more.
Yes. Our product experts will give you the option to either add items to your cart for you and complete the transaction or walk you through adding items to your own cart.
No. You have the option to turn your camera off or on at any point during the call.
Some customers find it useful to record the session for reference, but it’s up to you. At the beginning of the session, you’ll be given the option to record. You can then opt in, or out.
Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up session for you.
Yes. You can book for someone else as long as they’re 18 years or older and will be in the session.
Yes. Captions can be turned on during the conversation.
You can make changes to your booking here. You’ll need the confirmation number found in your confirmation email.
The Microsoft Store Promise
Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs.
Fast, free shipping
Get your order in 2-3 days with no minimum purchase required.
Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.*
Our promise to Surface customers
Get the most from your new Surface with free shipping, 60-day returns, flexible financing, and remote learning options.
Free virtual workshops
Sign up for online classes led by Microsoft Store associates. From virtual museums to coding workshops, learn at home for free.
Microsoft Store offers free personal shopping assistance by video, audio call, or chat. Book an online appointment or chat live with a product expert for guidance, recommendations, and help placing orders. We can help with all things Surface, Microsoft 365, Xbox, Windows PCs, gaming, and more.
**Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
*Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Microsoft reserves the right to modify or discontinue offers at any time. Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.