Our low price promise

Get the best price on your purchase with us. If you shop at Microsoft Store and we lower the price of your item within 30 days, contact us and we’ll refund you the difference. Enjoy up to 60 days on Surface devices. Some exclusions may apply.
An Xbox Series S, Microsoft Plastic Mouse, Surface Pro 8, and Surface Laptop Studio.
A woman looking at her phone with her Surface laptop in front of her.

How to get our low price promise on your purchase

1. Place your order at Microsoft Store.
The date your item is delivered to your address is your delivery date.

2. Check the price within 30 days (60 days for Surface) of delivery date.
If we’ve lowered your item's price and it’s still in stock, your item is eligible for a price adjustment.*

3. Contact Microsoft Store Support to request a price adjustment.
We’ll check eligibility and credit your original payment method accordingly.

Microsoft Surface

Showing %{start} through %{end} of %{total} items
See all
End of Microsoft Surface

Frequently asked questions

  • The Microsoft Store Price Promise is Microsoft’s promise to you that if the price of a physical product you purchased from us drops at Microsoft Store within 30 days (60 days for Surface) of your delivery date, you will be eligible for a price adjustment.*
  • You must request the price adjustment within 30 days (60 days for Surface) of your delivery date. * To be eligible for the price adjustment, your product must be in stock and the price reduced from what you paid. You’ll need to contact Microsoft Store Sales and Support with your order number. A credit will be provided to you using the same method of payment as you used for your original purchase.
  • As long as your item is eligible, a credit will be provided to you in the same method of payment as you used for your original purchase.
  • You should receive your credit in 2-3 business days.
  • Yes, if you request the price adjustment within 30 days (60 days for Surface) of your delivery date, and otherwise meet the terms of the Microsoft Store Price Promise, you’re eligible for a Microsoft Store price promise adjustment. You’ll need to contact Microsoft Store Sales and Support with your order number. A credit will be provided to you using the same method of payment as you used for your original purchase, in this case Klarna.
  • Yes, you can receive a price adjustment for up to five eligible items per order, as long as your items are in stock, you request the price adjustment within the required time frame, and otherwise meet the terms of the Microsoft Store Price Promise.*
  • No, only products in stock at the time you contact Microsoft Store Sales and Support are eligible for a Microsoft Store Price Promise adjustment.
  • No, there is a maximum of one price adjustment per item.
  • Physical products purchased from Microsoft Store are eligible for a price adjustment through Microsoft Store Sales and Support, as long as you request the price adjustment within 30 days (60 days for Surface) of your delivery date and otherwise meet the terms of the Microsoft Store Price Promise.* The Microsoft Store Price Promise does not apply to digital products.
  • Yes, as long as you request the price adjustment within 30 days (60 days for Surface) of your delivery date, and otherwise meet the terms of the Microsoft Store price promise, you’re eligible for a Microsoft Store price promise adjustment. You’ll need to contact Microsoft Store Sales and Support with your order number. A credit will be provided to you using the same method of payment as you used for your original purchase.

     

  • Yes, only products purchased from Microsoft Store are eligible for a price adjustment through Microsoft Store Price Promise.
  • No, we’re unable to contact you if your price drops. If you see your item’s price has dropped within 30 days (60 days for Surface) of your delivery date, and otherwise meet the terms of the Microsoft Store Price Promise, please contact Microsoft Store Sales and Support at 877-696-7786. Please have your order number available. A credit will be provided to you using the same method of payment as you used for your original purchase.
  • Yes, physical products purchased after being pre-ordered are eligible for a price adjustment through the Microsoft Store Price Promise just as any other physical product purchase. A credit will be provided to you using the same method of payment as you used for your original purchase once your product has been fulfilled.
  • Microsoft Store is here to answer your questions about our products or services. You can contact us at 877-696-7786. if you need to speak with our customer service team. For help in American Sign Language, visit our ASL Support page.

Why buy from Microsoft Store

Free 2-3 day shipping

Enjoy free expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.

30-day free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.

Flexible payment options

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.

30-day price promise

If you make a purchase from Microsoft Store and we lower the price within 30 days, contact us and we'll refund you the difference. Enjoy our price promise for up to 60 days on Surface devices. Some exclusions may apply.

  • Free extended returns: Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
  • Price promise: Offer valid on purchases of physical products made at Microsoft Store for 30 days from purchase date, or 60 days for Surface products, excluding Surface Hub (“Offer Period”). Customer is eligible for price adjustment only if the price of the purchased physical product or Surface is reduced during the Offer Period and in stock for purchase. Customer must contact Microsoft Store Sales & Support with order number and any other information requested by a representative for price adjustment. Credit will be provided to same method of payment. Limited to 5 devices per eligible Customer during the Offer Period, maximum of 1 price adjustment per device. Microsoft reserves the right to modify or discontinue offers at any time.