Enrollment in Surface All Access has ended
Frequently asked questions
Microsoft Store is always looking for ways to improve and simplify our customers' shopping experience, and is streamlining our financing solutions. On March 10, 2021, Microsoft Store removed the Surface All Access Program.
Yes. Microsoft Store continues to offer our customers access to flexible payment options. Learn more here.
No. Your financing plan with Dell Preferred Account remains unchanged. For details, speak with the Dell customer service team at 1-800-283-2210.
Dell representatives are available to assist you at 1-800-283-2210.
Microsoft Store will be happy to help answer your questions or address any concerns you may have. Please contact us at 1-877-696-7786 to speak with our customer service team.
Nothing has changed. All program elements remain unchanged. If you’re an existing customer, please visit us at Surface All Access for Business.
Why shop at Microsoft Store
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Fast, free shipping
Get your order in 2-3 days with no minimum purchase required.
Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.*
Instant software downloads
Install most apps and software, like Microsoft 365, Windows, and Xbox games, via digital download.
Questions? We've got answers.
Get one-on-one support any time via chat or phone, or find answers fast with common FAQs.
- *Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.