The Microsoft Store Promise for Surface
Free shipping, no minimum purchase
Enjoy free 2-3 day expedited shipping with any order. For lower carbon emissions* than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.3
60-day return policy
Try out a Surface for 60 days. If you're not satisfied for any reason, return it in like-new condition in its original packaging.1
60-day low price promise
If you buy a Surface from us and our price drops within 60 days of your purchase, we'll refund you the difference.2
90 days free support
Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
Expert help when you need it
Get personal help with your shopping
Book a free online appointment or chat live with a Microsoft Store associate who’ll help you compare, choose, and even order the right computer, Microsoft 365 plan, gaming products, and more.
Free virtual workshops and trainings
Improve your skills for working and studying anywhere with free online classes and trainings led by Microsoft Store associates. We can help you optimize your at-home setup, share advice on how to use Teams, and engage students of all ages in interactive learning.
Special pricing, offers, and discounts
Explore our financing options
Savings for students
Military discount and free APO shipping
Trade in and upgrade to a new Surface
Microsoft Complete protection plan
-  Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
-  Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub.Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 3 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
 Based on calculation of carbon emissions for parcel ground shipment compared to parcel air shipment for orders shipped from distribution to customer location within the contiguous US, as conducted by Microsoft based on the Global Logistics Emissions Council Framework, which Microsoft adopted in January 2020.