The Microsoft Store Promise for Surface
Free 2-3 day shipping
Enjoy free 2-3 day expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.
60-day free returns
Test out a Surface for up to 60 days. If you’re not satisfied for any reason, return it in like-new condition in its original packaging.
Flexible payment options that start at 0% APR
Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
60-day low price promise
If you buy a Surface from us and our price drops within 60 days of your purchase, contact us and we’ll refund you the difference.
Expert help when you need it
Get personal help with your shopping
Book a free online appointment with a Microsoft Store associate who’ll help you compare, choose, and even order the right computer, Microsoft 365 plan, gaming products, and more.
Free virtual trainings
Improve your skills for working and studying anywhere with free online classes and trainings led by Microsoft Store associates. We can help you optimize your at-home setup, share advice on how to use Teams, and engage students of all ages in interactive learning.
Special pricing, offers, and discounts
Explore our financing options
Savings for students
Military discount and free APO shipping
Trade in and upgrade to a new Surface
Microsoft Complete protection plan
Free extended returns: Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
Extended Low Price Promise: Offer valid on purchases of physical products made at Microsoft Store for 30 days from purchase date, or 60 days for Surface products, excluding Surface Hub (“Offer Period”). Customer is eligible for price adjustment only if the price of the purchased physical product or Surface is reduced during the Offer Period and in stock for purchase. Customer must contact Microsoft Store Sales & Support with order number and any other information requested by a representative for price adjustment. Credit will be provided to same method of payment. Limited to 5 devices per eligible Customer during the Offer Period, maximum of 1 price adjustment per device. Microsoft reserves the right to modify or discontinue offers at any time.