Joining Xbox All Access is easy:

What’s included

An Xbox Series X or Xbox One S and 24 months of Xbox Game Pass Ultimate, with an instant library of 100+ high-quality games, starting at $24.99 a month for 24 months.^1

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Complete your pre-order for Xbox Series X with Xbox All Access in three easy steps:

 

    1.  On the Xbox All Access page select Xbox Series X.

 

    2.  Qualify and complete your pre-order with no upfront cost.

 

    3.  Your Xbox Game Pass Ultimate subscription will be waiting for you on your new console.
Your first payment will be due within 30 days of when your console ships.

Customers who join Xbox All Access have no upfront cost.  No down payment is required for your pre-order with Xbox All Access.  Your first monthly payment with Citizens One Line of Credit for Xbox All Access will be due within 30 days from date of console shipment.

Your first monthly payment with Citizens One Line of Credit for Xbox All Access will be due within 30 days from date of console shipment.

Contact Microsoft Store at: 1-877-696-7786

You will receive an email confirmation from Microsoft Store.

While we’re always looking for new ways to give gamers the best value and choice, right now you can’t add other items such as Xbox accessories or extended warranties to be included in your Xbox All Access monthly payment at this time.  However, additional items can be purchased separately.

No.  Microsoft is not extending credit and does not determine credit terms or eligibility.  Citizens One provides financing for Xbox All Access and determines qualifications for, and terms of, credit.  You’ll receive a monthly billing statement from Citizens One for your Xbox All Access purchase.  Citizens One is a brand name of Citizens Bank, N.A.

No.  Low monthly payments for Xbox All Access are only available through a Citizens One Line of Credit.

There are no application fees, no annual fees, no late fees, nor early repayment fees for your Citizens One Line of Credit for Xbox All Access.  However, late payments may be reported to the credit bureaus.

Xbox All Access is an exclusive, standalone offer and can’t be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.

Only one Xbox All Access purchase can be made per transaction.  Some retailers may permit you to make multiple Xbox All Access purchases in multiple transactions.  Please check with participating retailers for their specific purchase policy.

For the best customer service, please call the toll-free number at the bottom of the Citizens One home page at www.service.citizensone.com.

Yes.  A Citizens One Line of Credit lets you enjoy Xbox All Access for no upfront cost, a low monthly price, and 0% APR for 24 months.^

A Citizens One Line of Credit lets approved customers buy a console with Xbox All Access for a low monthly price and no upfront cost.^  This Line of Credit offers you a fixed interest rate of 0% APR for 24 months.^  You will receive a statement each month, and Citizens One recommends setting up automatic payments in order to ensure that your bill is paid on time.  There are no application fees, annual fees, early payoff fees, or late fees, however late payment may be reported to the credit bureaus.

Citizens One reserves the right to perform a credit inquiry as needed to determine Line of Credit eligibility.

Approved customers will receive a welcome email from Citizens One within two hours of their Xbox All Access purchase.  It will contain a link to set up your account and enroll in the automatic payment program.  It is recommended that the automatic payment program be used so that payments are received on or before the due date.  For more information on your Citizens One Line of Credit for Xbox All Access, go to www.service.citizensone.com.

Citizens One provides an easy and secure way to view your Line of Credit information at www.service.citizensone.com.  View your account summary, transaction history, and make payments using your PC or mobile device.

Xbox Game Pass Ultimate includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games.  New games are added all the time, so there’s always something new to play.  Enjoy exclusive member deals and discounts.  Play together with friends on the most advanced multiplayer network and discover your next favorite game.  Learn more at https://xbox.com/gamepass.

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months.  Xbox Game Pass Ultimate memberships are limited to 36 months.

 

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access.  You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

 

To check your prepaid balance, go to https://account.microsoft.com/services/.  Note, once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted.  Learn more at https://xbox.com/gamepass.

If you redeemed the 24-month Xbox Game Pass Ultimate membership prior to returning your Xbox All Access purchase, the 24-months of Xbox All Access Ultimate will be removed from your account at time of return.  Note, once your existing Xbox Live Gold and/or Game Pass memberships are converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted.  Learn more at https://xbox.com/gamepass.

Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console.  Redeem it during initial console setup or later in the Settings app. 
     
    To redeem during initial setup:
As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they’re redeemed.
     
     
    To redeem after setup in Settings app:
Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.
 Press the Xbox sphere logo button on your Xbox controller to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers.

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, contact Citizens One at www.service.citizensone.com.  They’ll need to verify your Xbox All Access account and determine next steps.

No, anyone can redeem the membership on the console purchased with Xbox All Access.

With Xbox All Access, you are purchasing the console and the entire 24-month Xbox Game Pass Ultimate membership from the retailer at the time of purchase.  The purchase is subject to the retailer’s return policy.  Your purchase must be returned within 30 days (or less, if the retailer’s return period is shorter).  Please contact your Xbox All Access retailer for more details about returns.

If a return is applicable to your purchase, and you return your Xbox All Access purchase, your account will be credited appropriately.  If you have already made payments on your Citizens One Line of Credit for Xbox All Access, you will receive a check for the amount that has been paid.  If no further purchases are made using your Citizens One Line of Credit for Xbox All Access, your account will be closed after a period of inactivity—usually 90 days.

No.  The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase.  You cannot cancel your membership and reduce your monthly payment.

With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase.  The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the controller and accessories), irrespective of the length of your financing term.  If your console malfunctions after that one-year period (or your controller or accessories malfunction after 90 days), you would be responsible.  Please note, monthly payments will continue until the remaining balance on your Citizens One Line of Credit for Xbox All Access is paid in full, even if your Xbox console is not working.

^With approval of Citizens One Line of Credit at 0% APR and 24-month term. Subject to individual credit approval. Total payment amount from $599.76; taxes, shipping, and other charges are extra and may vary (estimated retail price with Xbox Series S console; prices will vary by console and retailer). See Citizens One Line of Credit Agreement at https://www.citizensone.com/XAA for full terms and conditions.

[1] At participating retailers; prices vary by console. Xbox Game Pass Ultimate: 24-month subscription includes 100+ games and online console multiplayer; game catalog varies over time. Internet access required (ISP fees apply). Membership conversion: your existing Xbox Live Gold and Xbox Game Pass membership(s) will automatically convert to Ultimate at a conversion ratio, learn more xbox.com/gamepass. Halo Infinite expected 2021. Digital Direct: Your digital content will be delivered directly to your console during set-up; no codes required. All included digital content will be attached to the first Microsoft Account that redeems it. xbox.com/digitaldirect. Warranty: console is under a 1-year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. (Microsoft Limited Hardware Warranty: support.microsoft.com/warranty). Xbox Series X is subject to FCC rules and will comply with the appropriate FCC rules when available. See product terms at xbox.com/XboxAllAccessTerms.