Microsoft Complete for Surface Pro


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Microsoft Complete for Surface Pro provides extended protection for your device and includes accidental damage coverage for two years. Also includes software and hardware support.

To purchase Microsoft Complete for Surface Pro, select your Surface and add Microsoft Complete to your cart before checkout. Microsoft Complete is no longer available for sale in Puerto Rico.

Woan using Surface Pro 4

Go ahead, push the limits

Stay productive with extended hardware protection and accidental damage coverage for up to two years. With Microsoft Complete, you're covered from drops and spills as you push the limits of your device. Plus, unlimited software and hardware support to empower you to do more.
Stay covered for longer

Stay covered, for longer

Microsoft Complete covers your device from mechanical or electrical breakdowns resulting from defects or malfunctions for up to two years.
Peace of mind

Peace of mind

Accidents happen, and that's okay. With Microsoft Complete, you get two years of accidental damage protection—even from drops, spills, and cracked screens.*
Empowering you to do more

Empowering you to do more

Take advantage of support from our Answer Desk specifically tailored to your needs, by phone, online, or in-store.

Ratings and reviews

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Best Support Ever purchased

Purchased the Surface and it travels everywhere, we purchased the accident protection and have had to use it twice. Replaced both times at the store, and no hesitation from the staff to make sure we were happy.




Microsoft Complete Will Have Your Back... It's No Joke!

I'm generally very careful w/ my devices. Nevertheless, I once put my Surface Pro 3 into it's protective sleeve , with the detachable keyboard slid along side it, but upside down (i.e. with its port and prongs lined at the top of the device's screen). Along the way I bumped my case against something, and was saddened to see one of the keyboard guides/prongs hit the glass right at that microphone opening, shattering the glass around that opening. I took my device to a Microsoft store, explained what happened, and it was replaced, no questions asked, and with a smile. Then 8 months later, my son knocked my replacement Surface Pro 3 off a particularly high counter, down onto a tile floor, cracking the screen. Yet again, Microsoft was prompt, pleasant, and w/o questions replaced my Surface Pro 3. I just bought the latest Surface Pro, and YES, I paid for Microsoft Complete again!! :) I highly recommend Microsoft Complete Accident Protection. Reasonable price. Excellent service.



Julie V

Excellent Support

I only had my Surface Pro 4 for a couple of weeks and Windows crashed. I called support and had a very short wait on phone and excellent support by great technician. After I xplIned everything he recommended what he thought was wrong and fully explained why he recommended it. Very please with the support package and technicians.





I cracked my screen which made it impossible to use my Surface... MS replaced with a new one. I was especially impressed because at the time of my purchase the MSFT rep told me they would replace it for free. It was nice to actually have it happen when I took my surface into the store .... Thanks MSfT



Gabby Dearest

Surface Pro 4

I purchased the Surface Pro to assist me in school projects as well as homework assignments, I haven't had the time to actually get down to the nitty gritty of what I think this tablet can do.




great features

ive had this a couple weeks and like it alot




Great device

My son is completely satisfied




Great protection for Surface

Have not had to use it but if it works like other Microsoft Support Plans it will be a worth while investment




Great Insurance

I bought the pro 4 but the screen stopped working. I brought it to the microsoft store and they replaced it on the spot. I didn't have to mail it in or fill out paper work. They stand by their products and it was great to see



king Disco

love the surface 4

Very happy with product. Would recommend in a heart beat



Developer comment · responded on

This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply; please click here for a copy of the Microsoft Complete service plan. Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.

Microsoft Complete for Surface, Surface Pro, Surface Book, or Surface Studio must be purchased at time of device purchase or within 45 days after purchase with device inspection required at a Microsoft retail store.

*Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product. For covered defects and/or ADH damage, maximum of two (2) claims. Each claim is subject to a $49 deductible.

For service plan support visit