Answer Desk

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Answer Desk
Resolve issues quickly with one-on-one support from our Answer Desk Experts. Schedule a 15 minute consultation today. Let our experts help you understand your situation and make recommendations to help you solve the issue.
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Personal Training
Learn how to get the most out of your Microsoft product or service. Get dedicated access to our team of specialists with one hour training sessions ($49) or a yearlong subscription ($99).
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Discover More
Explore everything your new product or service has to offer. Our team will provide a personalized tour of the latest technology, leaving you with a better understanding of the key features of our products and services.
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Keep your PC safe and secure

Make an appointment for a free 15-minute PC health check at your local Microsoft Store.

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Free in-store Consultation

Your free 15-minute consultation to determine next steps includes:

  • Microsoft Device Tune Up and Basic Diagnostics
  • Microsoft Product or Service Expert Setup
  • Device Recycling

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Office Support

Get hands-on support from a Microsoft expert at your local store.

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Premium Services
  • Data Back Up and Migration $49 – We can safely and securely move your data from your old PC to your new PC. We can also recommend some great data protection solutions such as OneDrive.
  • Data Recovery $149 – In the unfortunate event you lose your data our teams have the skills and tools to attempt recovery of your lost data.
  • Forensic Data Recovery $999 – At times, data recovery requires a greater depth of expertise and our team will use the latest lab forensic data recovery method to recovered lost data.
  • Application or Software Installation $19 – Need help installing your new software? Let our Service Advisors make sure it gets installed correctly and ensure it is running.
  • Warranty Concierge $49 – Our team can assist you with getting your OEM PC repaired. For all OEM PC’s that are covered by the OEM’s Warranty. Give us your PC and we will work with the OEM to get it repaired. We will handle all of the follow up and paperwork to get your OEM PC repaired.
  • Personal Training Single Session $49 – One session to learn about any Microsoft Product or Service. Personalized session with our Service Advisors. We will help you learn those things about our products that you have always wanted to know.
Premium Subscriptions
  • Microsoft Assure $149 – Get peace of mind for an entire year with Assure. Receive one year of unlimited personal one-on-one in-store training sessions and software support from Microsoft experts via online chat, phone or in-store. Answer Desk experts will keep your PC performing at its best, eliminate viruses, and get you the answers you need, fast all year long. Assure connects you with friendly and knowledgeable Answer Techs who know Microsoft software better than anyone.
  • Microsoft Personal Training $99 – One year of personalized, one to one training to help you achieve more with your product or service. Our Answer Desk experts will build a training plan to optimized around what you want to learn about Microsoft Products & Services.
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Keep your PC safe and secure
Make an appointment for a free 15-minute PC health check at your local Microsoft Store. 
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Need help with Surface?
Get hands-on support from a Microsoft expert at your local store.
 
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Events and happenings
Grow your skill set with free in-store events, workshops, and programs.
RSVP

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Trade in and save
Bring in your used device and we'll provide a quote on a new one.
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