Microsoft Experience Center support

We prioritize health and safety. Devices checked in for repair will be sanitized before and after servicing.
Store associate handing Surface device to customer.

Expert support in person

Supporting customers with online appointments for in-warranty Surface and Xbox devices. For repairs of other devices, online support is available.1

A woman and her daughter looking at a laptop with a Microsoft associate.

Dropping off a Surface or Xbox for servicing? Here’s every step to take before leaving the house:

  • Customers can drop off their in-warranty device for repairs and get in person advice.
  • Back up all important data, including pictures, documents, emails, and internet favorites.
  • Bring only the necessary accessories to investigate your issue.
  • Bring your power cord or AC adapter.
  • Know the password to your device and any accounts required to investigate your issue.

Small business consultation

Book a free 1-hour consultation with a Microsoft product expert, who can help you find the right hardware and software solutions for your business, discuss special pricing, and more.2

Online appointments with product experts

Get one-on-one help finding what you need during a personal shopping session. And when you’re ready, book an appointment for setup or product training.
  • 1Answer Desk services limited to Windows troubleshooting and reinstallation on in-warranty Surface and Xbox devices. Subject to availability. See associate for details.
  • 2Appointment virtually by Teams. Must be 18 or older. Terms applicable to Microsoft products and services apply. See associate for details.