Questions? Meet Answer Desk.
Free services at Answer Desk
Hands-on support
Get a free 15-minute consultation for any issue with your product.
Get a PC check up
Bring in your PC for free basic diagnostic and setup help for all Microsoft Store products.
Recycle your device
Get a free Microsoft Store gift card when you recycle your old device at your local store.
Cloud Services
Set up your business for the Microsoft cloud nice and easy with support, troubleshooting, and training from our
Answer Desk experts. Get answers to all your questions, plus insider tips and tricks.
Premium services at Answer Desk
Software Installation made easy
$19
Download and install the software you want with an expert to make sure it runs smoothly.
Repairs for any PC
$49
Bring in your PC still under warranty, and we’ll work with the manufacturer to fix your issue.
Personal Training
$49
Whatever you want to learn, you can schedule a one-on-one session with an expert to teach you.
Data back up & transfer
$49
Save and move all your data safely and securely from one PC to another.
Basic data recovery
$149
Meet with an expert to help you attempt recovery of your lost data.
Forensic data recovery
$999
Get access to the latest lab forensic data recovery methods to restore your lost data.
Subscription services from Answer Desk
Infinite technical training
$99
For the price of two individually scheduled Personal Training sessions, you get an entire year subscription of sessions
customized to whatever you want to learn about Microsoft products.
Unlimited one-on-one support
$149
With Microsoft Assure, you get as many private training sessions, online chats, phone support, and in-store services
as you can fit into one year.
Why shop at Microsoft Store?
Free shipping
No minimum purchase, no products excluded. Enjoy free shipping on everything.
Free returns
Try out and explore new things. You can return any device within 30 days after purchase.
Free in-store pickup
Need it today? Just buy what you want online, then pick it up at a Microsoft Store near you.
Free learning
Connect with others at your local store. Sign up for free workshops and events.