Microsoft Experience Center support

We prioritize health and safety. Devices checked in for repair will be sanitized before and after servicing.
Store associate handing Surface device to customer.

Expert support in person

Supporting customers with online appointments and walk-ins for in-warranty Surface and Xbox devices. For repairs of other devices, online support is available.1

Book an appointment
A woman and her daughter looking at a laptop with a Microsoft associate.
Dropping off a Surface or Xbox for servicing? Here’s every step to take before leaving the house:
  • Customers can drop off their in-warranty device for repairs and get in person advice.
  • Back up all important data, including pictures, documents, emails, and internet favorites.
  • Bring only the necessary accessories to investigate your issue.
  • Bring your power cord or AC adapter.
  • Know the password to your device and any accounts required to investigate your issue.
Laptop icon.
Small business consultation
Book a free 1-hour consultation with a local Microsoft product expert to learn about our products and services.2
Contact our experts
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Virtual workshops and training
Check out our live, interactive workshops and training sessions.3
Learn more
  • 1Answer Desk services limited to Windows troubleshooting and reinstallation on in-warranty Surface and Xbox devices. Subject to availability. See associate for details.
  • 2Appointment at the New York Microsoft Experience Center or virtually by Teams. Must be 18 or older. Terms applicable to Microsoft products and services apply. See associate for details.
  • 3Must be 18 or older to register. For sessions for attendees under 18, parent or guardian must complete registration.