Microsoft Experience Center support

We prioritize health and safety. Devices checked in for repair will be sanitized before and after servicing.
Store associate handing Surface device to customer.

Expert support in person

Answer Desk will support walk-in customers with drop-off repair service for in-warranty Surface and Xbox devices. For repairs of other devices, online support is available.1

A woman and her daughter looking at a laptop with a Microsoft associate.
Dropping off a Surface or Xbox for servicing? Here’s every step to take before leaving the house:
  • No appointment necessary. Walk-in customers can drop off their in-warranty device for repairs and get in person advice.
  • Back up all important data, including pictures, documents, emails, and internet favorites.
  • Bring only the necessary accessories to investigate your issue.
  • Bring your power cord or AC adapter.
  • Know the password to your device and any accounts required to investigate your issue.
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Small business consultation
Book a free 1-hour consultation with a local Microsoft business sales specialist to learn about our products and services and get virtual or in-person tech support.2
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Virtual workshops and training
Learn something new and build your digital skills with our virtual workshops and training sessions facilitated by a Microsoft associate.3
  • 1Answer Desk services limited to Windows troubleshooting and reinstallation on in-warranty Surface and Xbox devices. See associate for details or visit https://support.microsoft.com/ for additional information.
  • 2Appointment at the Microsoft Experience Center in New York or virtually by Teams. Must be 18 or older. Terms applicable to Microsoft products and services apply. See associate for details.
  • 3Must be 18 or older to register. For sessions for attendees under 18, parent or guardian must complete registration.