Answer desk at Microsoft Store
Always-free services

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Free PC tune-up
Keep your PC running smoothly with a free PC tune up. Answer Desk will perform diagnostics and performance checks to ensure your PC has all the latest updates.
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Free virus removal
Rid your device of viruses and malware, including spyware, ransomware, and potentially unwanted programs with our free virus and malware removal service.
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Trade in and save
Bring in your laptop, tablet, phone, or gaming console and get credit toward the latest tech. If your device has value, we'll give you a Microsoft Store credit.  
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There's more in Store
Data backup and migration
In addition to our free services, our experts can securely back up your data and migrate it to another device, or move your data to a cloud storage service, such as OneDrive for only $49 (payment taken in-store).
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