Manage your IT helpdesk when you’re on the go! SysAid Helpdesk App enables you to respond to service requests anywhere, anytime. Whether you’re on the road or simply away from a computer, SysAid Helpdesk App gives you the flexibility you need to deliver superior helpdesk support from anywhere in the world. With the trademark simplicity and ease-of-use of SysAid’s helpdesk, SysAid Helpdesk App allows you to: • View all service requests assigned to your team • Create new service requests • Easily filter the service request list per field to access the exact information you need • Update the status, priority, urgency, due date, request user, and any other field in a service request • Search for service requests via service request quick access or free search • Customize the displayed fields in your helpdesk list • View and manage your assets • Easily navigate between views in an interface that’s specially designed for your mobile SysAid Helpdesk App is a free application included in SysAid IT Management Software. SysAid is specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Helpdesk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure. Stay on track, in-the-know, and improve your IT performance with SysAid. IT’s that simple! For more information about SysAid Helpdesk App, please visit

Available on

Mobile device

Mobile device

System Requirements

OS Windows 10 Mobile, Windows Phone 8.1, Windows Phone 8
Architecture ARM
OS Windows 10 Mobile, Windows Phone 8.1, Windows Phone 8
Architecture ARM

Additional info

Published by
SysAid Australia Pty Ltd.

Approximate download size
223 KB


This app can
Use your device network services
Access your browser

Get this app while signed in to your Microsoft account and install on up to ten Windows 10 devices.

Language supported
English (United States)

Publisher Info
Publisher Website
Publisher Support

Ratings and reviews

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Platform: Mobile

Great to use with SysAid but wish it could do remote control.




Platform: Mobile

Great IT mobile app



Developer comment · responded on