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Protect your investment in Surface

Every Surface comes with a minimum 1-year warranty1 for hardware defects and malfunctions, and technical support options. To maximize your Surface investment, you may want more.

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Deploy

Equip your employees with the tools they need from day one: asset tagging, imaging, and kitting.1

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Empower

Concierge services3 improves the efficiency of your Surface investment with training and resources for employees.

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Protect

Safeguard your Surface investment with accidental damage protection.4

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Respond

Get teams back up and running quickly with Advanced Exchange5 and Next Business Day Replacement6 service options.

Deployment services2 are available at time of sale when purchasing directly from Microsoft. Get assistance with:

  • Imaging – Get an eligible device shipped with your unique image regardless if it is shipped in bulk or as part of a kit.
  • Asset tagging – Provide your own asset tags or have Microsoft create them for you - we will tag each device and update your asset management system.
  • Kitting – Receive customized device and accessories packages for distribution to your employees.

Microsoft’s Concierge service3 is an experience designed to help you maximize your organization’s Surface investment. Get assistance with:

  • Quick start resources – A curated collection of tools, tips, and videos created by Microsoft. These will help you manage your Surface deployment, from creating device images to troubleshooting common problems and minimizing claims.
  • Customized training session7 – A fully tailored online training session designed to support your IT pros. Topics covered range from managing Windows 10 updates to specialized tools designed by Microsoft for supporting Surface.
  • Monthly live online training – You’ll gain access to an exclusive monthly training series where you can keep up with the latest and greatest with Surface. Trainings are designed for IT admins and technically-minded end users.
  • Quarterly business reviews7 – The Concierge team will meet with you to understand how you’re leveraging Microsoft tools and resources and gather feedback regarding your ongoing experience with Microsoft Support.

Safeguard your Surface investment with claims sharing and device retention claims.

  • Claims sharing8 – Share accidental damage claims across your organization. For example, if you purchase a Microsoft Complete for Enterprise service plan and have 100 devices protected, you can make 200 claims total, even if the same device breaks multiple times.
  • Device retention9 – Make claims on up to 1 out of 50 of your covered devices and keep the damaged device, no need to return it to Microsoft.
  • Accidental Damage10 – Cover your device against damage caused by accidents, including cracked screens, spills, and power surges.
  • Drive Retention11 – This offer permits you to retain the SSD from your device during a service event, empowering you with more control over your security. For example, with the purchase of an Extended Service Plan + Drive Retention, you will receive an exchange device which includes a new SSD. There will be no fee when you return the damaged device without its original SSD.

Get your team back up and running quickly if an issue arises.

  • Mechanical breakdown11 – Cover your devices against unintended mechanical failure.
  • Advanced Exchange5 – A replacement device will be shipped to your premises before you return the defective device.
  • Next Business Day Replacement6 – A replacement device will be delivered to your company by the next business day.

Surface Laptop and 2-in-1sSurface DuoSurface StudioSurface Hub 2SSurface Type Covers
Manufacturer Hardware Warranty Microsoft Extended Hardware Service Microsoft Complete for Business Microsoft Complete for Business Plus Microsoft Complete for Enterprise
Included with every SurfaceSold SeparatelySold SeparatelySold SeparatelySold Separately
Duration: 1 year1Duration: Up to 3 or 4 yearsDuration: Up to 2, 3, or 4 yearsDuration: Up to 2, 3, or 4 yearsDuration: Up to 3 years
Starts on day of purchaseAvailable within 45 days of Surface device purchaseAvailable within 45 days of Surface device purchaseAvailable within 45 days of Surface device purchaseAvailable within 45 days of Surface device purchase
Prepaid return shipmentPrepaid return shipmentPrepaid return shipmentPrepaid return shipmentPrepaid return shipment
Includes:
  • Mechanical breakdown4
  • Advanced Exchange5
Includes:
  • Mechanical breakdown4
Optional add-on:
  • Drive (SSD) Retention15
  • Next Business Day Replacement6
Includes all Microsoft Extended Hardware Service benefits, plus:
  • Accidental damage4
Optional add-on:
  • Drive (SSD) Retention15
  • Next Business Day Replacement6
Includes all Microsoft Complete for Business benefits, plus:
  • Next Business Day Replacement6
  • Drive (SSD) Retention15
  • Concierge services,3 which include deployment resources, monthly live online trainings, customized training session, and quarterly business reviews
Includes all Microsoft Complete for Business benefits, plus:
  • Next Business Day Replacement6
  • Claims sharing8
  • 1/50 device retention9
  • Concierge services,3 which include deployment resources, monthly live online trainings, customized training session, and quarterly business reviews
Manufacturer Hardware Warranty Microsoft Complete for Business Plus
Included with every SurfaceSold Separately
Duration: 1 year1Duration: Up to 3 years
Starts on day of purchaseAvailable within 45 days of Surface device purchase
Prepaid return shipmentPrepaid return shipment
Includes:
  • Mechanical breakdown4
Includes:
  • Advanced Exchange5
  • Accidental Damage4
  • Next Business Day Replacement6
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Ready to buy Surface devices?

Contact a Microsoft authorized reseller for pricing. Resellers will also help you deploy and manage Surface for your business.

Where to buy
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Learn how Surface transforms the modern workplace

Designed for the ways people work and protected by modern security and manageability, Surface devices are loved by employees and trusted by business.

Find out more about Surface
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IT Pro resources

Learn how to plan, deploy, and manage Microsoft Surface and Surface Hub devices.

Learn more
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Sign up to keep pace with workplace innovation

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  • 1 Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller.
  • 2 Deployment services are provided by Microsoft at an additional cost and are available only in the US and Canada and with the purchase of Surface Pro, Surface Book, Surface Laptop, and Surface Go. These services may delay Next Business Day Replacement. Deal size of 5,000+ devices within 12 months. Exceptions may apply.
  • 3 With your purchase of Surface devices with Microsoft Complete for Business Plus or Microsoft Complete for Enterprise or your purchase of Surface Hub with Extended Hardware Service, you receive Concierge services provided by Microsoft at no additional cost.
  • 4 For Extended Hardware Service, Complete for Business, Complete for Business Plus, and Complete for Enterprise – aggregate limit of liability up to the original product purchase price or 2 replacement claims, whichever is reached first.
  • 5 Advanced Exchange Service is available at no additional charge with the following Surface for Business products: Surface Book 3, Surface Go 2, Surface Pro 7, Surface Pro X, and Surface Laptop 3. Advanced Exchange is also available with the purchase applicable extended service plans in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets
  • 6 Next Business Day Replacement is available with Complete for Business Plus and Complete for Enterprise, and is available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business plans. These services apply after an agent has determined a replacement device is required, available inventory, and order placement by a standard cutoff time, predetermined by Microsoft. Overnight delivery is subject to availability of our authorized overnight delivery carriers.
  • 7 Customized online training session and quarterly business reviews are available with purchases of 250+ Surface with Complete for Business Plus or Complete for Enterprise or purchases of 50+ Hub devices with eligible Extended Service Plan.
  • 8 Claims sharing is only available in US and Canada for Microsoft Complete for Enterprise plans. See Complete plans for additional details and specifications.
  • 9 Device retention is only available with the Microsoft Complete for Enterprise and with purchase of 50 units or more in one order. Please see the appropriate Microsoft service plan terms and conditions for program specifics. Exclusions apply. Certain offerings are insurance products and details of the insurer can be found in terms and conditions.
  • 10 For Extended Hardware Service and Complete for Business – aggregate limit of liability up to the original product purchase price or 2 replacement claims.
  • 11 For Extended Hardware Service, Complete for Business, Complete for Business with Drive (SSD) Retention, and Complete for Business Plus – please reference terms and conditions for the limit of liability.
  • 12 For Extended Hardware Service – aggregate limit of liability up to the original product purchase price (up to 3 repair claims) or 1 replacement claim. For eligible in-box accessories refer to terms and conditions under DEFINITIONS “Covered Products”.
  • 13 With your purchase of Extended Hardware Service, you also receive these services provided by Microsoft at no additional cost, local business hours.
  • 14 With your purchase of Extended Hardware Service, you also receive Concierge services provided by Microsoft at no additional cost. Customized online training session and quarterly business reviews are available with purchases of 50+ Hub devices with eligible Extended Service Plan.
  • 15 Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications. Drive (SSD) Retention is included in Microsoft Complete for Business Plus and is available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business. SSD is only removable by skilled technicians following Microsoft’s instructions. Microsoft is not liable for any damages or injuries sustained. Further, any resulting damage will not be covered under the Hardware warranty or Extended Service Plan.