How to drive successful Modern Workplace engagement through Microsoft Teams

Happy New Year! This month, we’ll kick off our Modern Workplace Productivity Community calls with a topic that helps your customers successfully onboard to Microsoft Teams, while providing you with an opportunity to expand your portfolio by offering new services.

A focus on customer success and adoption change management has quickly gone from buzzwords to secret weapons in driving long-term, profitable customer relationships. Focusing on these two areas can enable you to be strategic advisors, drive revenue growth, and align with Microsoft.

As momentum and demand grows for Microsoft Teams, so do the revenue opportunities for partners. The good news is that you’re not too late to take advantage of the whitespace from a depth of customer engagement perspective to help your customers get more out of the service. In fact, the nascent advisory, adoption, and business solutions are still emerging because many organizations are just moving to Teams.

Technical and user readiness planning and implementation is important to successfully onboard Microsoft Teams. To help partners onboard and adopt Teams, you’ll want to check out some recent guidance we’ve provided to get your started on accelerating your customers’ digital transformation journey.

We’ve broken down the guidance into two flavors:

  • If your customer is a small business, or if you want to roll out Teams starting with chat, teams & channels, and meetings, use Get started guidance, designed to get an entire organization quickly up and running on Teams
  • If your customer is a large or complex organization with a hybrid or on-premises Skype for Business configuration, or you want to roll out voice features (such as Office 365 calling plans or phone system), begin with our Get started guidance, then incorporate additional tailored guidance under “Deeper adoption guidance” from our Teams Adoption Hub. This content simplifies the deployment and adoption process for Microsoft Teams, and can also be applied to other Office 365 workloads

This site is a portion of the overall guidance, and provides a toolkit to help you execute your project. These tools include:

  • Our popular “Day in the Life” training one sheets
  • An overall service adoption framework by phase project plan
  • Example personas
  • Helpdesk guidance
  • And more!

Ready to learn more? Join our call “Driving successful long-term teamwork engagements with adoption & change management and improving user workflow with solutions” on Friday, January 11 at 10 a.m. PT. Register here. Best wishes for the new year, and we look forward to seeing you on the call!

Modern Workplace Technical Community