There is no “I” in Team: The case for SMB Teamwork solutions

As flexible teams, mobile working and collaboration are becoming the norm, Teamwork solutions are more important than ever to help a customer succeed in this modern business landscape. However, not everyone understands the value of Teamwork solutions. To help prepare you for Teamwork customer conversations, let’s go over how to respond to common objections.

“We don’t have a budget for something like Teamwork.”

Good news, Microsoft Teams is included in the majority of Microsoft Office 365 and Microsoft 365 subscriptions at no additional cost.

“We are a small business, so we don’t need a full Teamwork solution.”

Small business teams are often structured the same as teams in larger enterprises – they deal with version control issues, lack efficient communication tools and struggle to collaborate effectively with external users. The solution? A best-in-class tool that brings together teams, conversations, and resources in one place. Quickly onboard new teammates to a project, support remote workers in the field or satellite locations as a part of the team, and ensure that all team members are informed and have what they need to advance their work. You can also invite vendors and customers to be active members of the team. Everything the team works on is captured and organized by topic and in one place so that everyone can contribute to the shared effort. Imagine the productivity gains your employees can realize.

“Email is our Teamwork platform.”

Smaller companies interested in working better together need better tools. It’s too easy to forget to include someone or something crucial in an email.  With online file sharing, no one and nothing gets left out. Anyone on your team can access shared documents and Teams channels can be organized for clients, projects, or programs. Microsoft Teams combines the structure of email with the network approach of social networking to deliver a Teamwork platform that brings together different styles of working.

Equip yourself with the right tools to address Teamwork objections

The above are just a few examples of objections you might face when speaking with customers about Teamwork solutions. As you launch your Teamwork practice, it’s important to prepare yourself for each customer conversation. Don’t worry, we’ve done the heavy lifting for you. Check out the new Teamwork tools to help you on this journey:

  • Begin by familiarizing yourself with all of the SMB Teamwork assets. Review the customer pitch deck and the SMB Teamwork conversation guide as you prepare for customer meetings. The guide includes compelling questions to ask customers and guidance on how Microsoft Office 365 can help with Teamwork challenges.
  • Use your Microsoft Teams internal-use rights benefits today, not only to experience the value Microsoft Teams can bring to your business, but to also enrich customer conversations.
  • When speaking to larger customers (25 seats and greater), consider holding a 1:1 SMB Teamwork Workshop.
    • The workshop enables you to gain an understanding of a customer’s business requirements and their desired future state for Teamwork.  It helps you assess their current technology capabilities and then create an actionable plan to transform their workplace and help their teams work better together.
  • To learn more about how you can leverage the workshop to help you land the value of Microsoft Teams and Microsoft 365 with your customers’ business decision makers watch the Teamwork Assessment Deep Dive.

Leverage these tools today to confidently engage in Teamwork customer conversations and win more customers.

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