Technical Support | Partner Center and Modern Workplace solutions
The Technical Support Series aims to equip partners with technical enablement best practices to assist them in resolving technical troubleshooting issues with their customers. This series is especially relevant for technical support engineers, practice leads, and solution architects.
We hope you’ve found the first posts in this series useful in your role as a critical technical resource for your customers. We also hope it inspired you to reimagine how you can level-up your team’s troubleshooting skills in order to better serve and strengthen relationships with customers.
We continue this technical support series with five on-demand webinar sessions designed to equip you with the tools to troubleshoot common issues with Partner Center, Microsoft Teams, SharePoint Online, Outlook Exchange, and OneDrive..
Resolve common issues with Partner Center and Modern Workplace solutions
Partner Center is your hub for managing end-to-end relationships with Microsoft, other partners, and customers. Partner Center helps you grow your business by streamlining where you engage customers, build relationships with partners, manage your Microsoft Partner Network membership (with all its benefits), bill and get paid, and more. The first webinar in this post is aimed at helping you troubleshoot common scenarios that prevent you from taking advantage of all Partner Center has to offer.
Modern Workplace solutions empower our customers to create productive, fulfilling work environments for their employees, enabling them to work securely across locations and devices. The abrupt rise of remote work has put an added emphasis on productivity and collaboration tools like Microsoft Teams, SharePoint, and OneDrive. The remaining four webinars in this post are designed to help you ensure smooth set-up and troubleshooting of these tools so your customers can focus on their goals without interruption.
1. Overview of Microsoft Partner Center, new features, and common scenarios
This webinar provides an overview of Microsoft Partner Center and several new features. To help you get the most out of this powerful platform, we also unpack how to effectively troubleshoot common Partner Center issues.
What you’ll learn:
- Introduction to Partner Center
- Overview and benefits of the Cloud Solution Provider (CSP) program
- CSP models and partner types
- Partner Center capabilities
- Common support scenarios
- Where you can learn about new developments and status of Partner Center and CSP
Watch the webinar here:
Related documentation and links:
- Cloud Solution Provider program overview – Partner Center | Microsoft Docs
- Enroll in the Cloud Solution Provider program – Partner Center | Microsoft Docs
- Connect with your customers – Partner Center | Microsoft Docs
- How to add a new customer record – Partner Center | Microsoft Docs
- Request a relationship with a customer – Partner Center | Microsoft Docs
- Remove reseller relationship with a customer – Partner Center | Microsoft Docs
- Obtain a customer’s admin privileges – Partner Center | Microsoft Docs
- Partner offers in the CSP program – Partner Center | Microsoft Docs
- Create customer subscriptions in Partner Center – Partner Center | Microsoft Docs
- Azure plan – Buy Azure at pay-as-you-go rates – Partner Center | Microsoft Docs
- Move customers from current Azure offers to Azure plan – Partner Center | Microsoft Docs
- Partner Center announcements – Partner Center | Microsoft Docs
- Check service health for a customer – Partner Center | Microsoft Docs
2. How to troubleshoot Microsoft Teams setup and common scenarios
This session provides an overview of Microsoft Teams as well as types of Teams clients, their prerequisites, readiness, and deployment types. You’ll learn how to troubleshoot common scenarios related to Auto Attendant, dial pad missing, guest access issues, federated chat, and more.
What you’ll learn:
- Introduction to Microsoft Teams
- Determining client readiness for Teams
- Troubleshooting specific Teams support scenarios
- Guest access, users, and federated chat
- Teams native federation
- Teams meeting integration
- More common Teams issues
- Microsoft Teams roadmap
Watch the webinar here:
Related documentation and links:
- Get clients for Microsoft Teams – Microsoft Teams | Microsoft Docs
- Microsoft Teams service description – Service Descriptions | Microsoft Docs
- Prepare your organization’s network for Teams – Microsoft Teams | Microsoft Docs
- Managing Teams – Microsoft Teams | Microsoft Docs
- Welcome to Microsoft Teams – Microsoft Teams | Microsoft Docs
- How to roll out Microsoft Teams – Microsoft Teams | Microsoft Docs
- Set up an auto attendant for Microsoft Teams – Microsoft Teams | Microsoft Docs
- Microsoft Teams admin documentation – Microsoft Teams | Microsoft Docs
- Create a call queue in Microsoft Teams – Microsoft Teams | Microsoft Docs
- Guest access in Microsoft Teams – Microsoft Teams | Microsoft Docs
- Manage external access (federation) – Microsoft Teams | Microsoft Docs
- Native chat experience for external (federated) users in Microsoft Teams – Microsoft Teams | Microsoft Docs
- How Exchange and Microsoft Teams interact – Microsoft Teams | Microsoft Docs
- Requirements to create and view meetings for on-premise mailbox – Microsoft Teams | Microsoft Docs
- Microsoft 365 Roadmap | Microsoft 365
3. How to troubleshoot SharePoint Online storage, permissions, and sharing
In this webinar, you will receive a foundational understanding of storage, permissions, and sharing in Microsoft SharePoint Online. We’ll also identify and troubleshoot common support scenarios related to each of these areas.
What you’ll learn:
- Storage: tenant storage, site collection storage, One Drive storage
- Troubleshooting common storage issues
- Permissions: Permissions levels, access, custom script, security
- Troubleshooting common permissions issues
- Sharing: sharing user experience
- Troubleshooting common sharing issues
Watch the webinar here:
Related documentation and links:
SharePoint authentication:
Permissions in SharePoint Online:
- User permissions and permission levels in SharePoint Server – SharePoint Server | Microsoft Docs
- Understanding permission levels in SharePoint – SharePoint in Microsoft 365 | Microsoft Docs
Custom script in SharePoint Online:
- Security considerations of allowing custom script – SharePoint in Microsoft 365 | Microsoft Docs
- Allow or prevent custom script – SharePoint in Microsoft 365 | Microsoft Docs
- Browse code samples | Microsoft Docs
Sharing in SharePoint Online:
- Microsoft 365 guest sharing settings reference | Microsoft Docs
- Set-SPOSite (SharePointOnlinePowerShell) | Microsoft Docs
- Share SharePoint files or folders – Office Support (microsoft.com)
- Secure external sharing in SharePoint – SharePoint in Microsoft 365 | Microsoft Docs
4. How to troubleshoot Microsoft Outlook setup
This webinar provides an introduction to Microsoft Outlook and setup protocols. You’ll learn about how to solve common issues related to connectivity, sync, calendaring, search, and contacts. You’ll also walk away equipped with troubleshooting insights and tools to improve performance.
What you’ll learn:
- Overview of Microsoft Outlook
- Installing and managing Microsoft Outlook
- How to isolate and troubleshoot common issues
- Troubleshooting performance issues
- Troubleshooting installation and feature issues
- Useful tools and diagnostics
Watch the webinar here:
Related documentation and links:
- Manage Microsoft 365 Apps updates – Configuration Manager | Microsoft Docs
- Video: Send or delete an email stuck in your outbox – Outlook (microsoft.com)
- Mailboxes – How to use Meeting Analyzer to collect calendar logs – Microsoft Community
- Troubleshooting Outlook search issues – Outlook (microsoft.com)
- No Add-ins loaded due to group policy settings – Office 365 | Microsoft Docs
5. How to troubleshoot OneDrive for Business
This webinar provides an overview of the Microsoft OneDrive for Business service and OneDrive for Business Sync client. You’ll learn about troubleshooting and data collection steps for common OneDrive scenarios.
What you’ll learn:
- Overview of OneDrive for Business
- Introduction to user provisioning,OneDrive apps,and OneDrive Admin Center
- How to use OneDrive sync client
- How to restore, move, delete files and folders
- Troubleshooting and common issues
- OneDrive restrictions and limitations
- Troubleshooting OneDrive with SARA tool
- Troubleshooting common OneDrive issues: storage, provisioning, restoration, sharing, OS and platform issues
- How to access VDI support
Watch the webinar here:
Related documentation and links:
- Manage sharing in OneDrive – OneDrive | Microsoft Docs
- Silently configure user accounts – OneDrive | Microsoft Docs
- Deploy and configure the new OneDrive sync app for Mac – OneDrive | Microsoft Docs
- OneDrive retention and deletion – OneDrive | Microsoft Docs
- Invalid file names and file types in OneDrive and SharePoint – Office Support (microsoft.com)
- Fix OneDrive sync problems – Office Support (microsoft.com)
- Fixes or workarounds for recent issues in OneDrive (microsoft.com)
- Use the sync app on virtual desktops – OneDrive | Microsoft Docs
- Set the default storage space for OneDrive users – OneDrive | Microsoft Docs
- How UPN changes affect OneDrive – OneDrive | Microsoft Docs
- You’re redirected to your Delve profile page after you click OneDrive on the Microsoft 365 app launcher – Office Support
- What do the OneDrive error codes mean? – Office Support (microsoft.com)
Coming up in the series
The next post in this series will explore top issues and fixes related to Microsoft Azure. See all published series posts here: Technical Support Series.
Additional technical support options
- Learn more about Technical Support for Microsoft Partners
- Support starts in Partner Center
- Learn more about Microsoft Partner Network technical benefits
