Technical Support | Partner Center and Modern Workplace solutions

The Technical Support Series aims to equip partners with technical enablement best practices to assist them in resolving technical troubleshooting issues with their customers. This series is especially relevant for technical support engineers, practice leads, and solution architects. 

We hope you’ve found the first posts in this series useful in your role as a critical technical resource for your customers. We also hope it inspired you to reimagine how you can level-up your team’s troubleshooting skills in order to better serve and strengthen relationships with customers.

We continue this technical support series with five on-demand webinar sessions designed to equip you with the tools to troubleshoot common issues with Partner Center, Microsoft Teams, SharePoint Online, Outlook Exchange, and OneDrive..

Resolve common issues with Partner Center and Modern Workplace solutions

Partner Center is your hub for managing end-to-end relationships with Microsoft, other partners, and customers. Partner Center helps you grow your business by streamlining where you engage customers, build relationships with partners, manage your Microsoft Partner Network membership (with all its benefits), bill and get paid, and more. The first webinar in this post is aimed at helping you troubleshoot common scenarios that prevent you from taking advantage of all Partner Center has to offer.

Modern Workplace solutions empower our customers to create productive, fulfilling work environments for their employees, enabling them to work securely across locations and devices. The abrupt rise of remote work has put an added emphasis on productivity and collaboration tools like Microsoft Teams, SharePoint, and OneDrive. The remaining four webinars in this post are designed to help you ensure smooth set-up and troubleshooting of these tools so your customers can focus  on their goals without interruption.

1. Overview of Microsoft Partner Center, new features, and common scenarios

This webinar provides an overview of Microsoft Partner Center and several new features. To help you get the most out of this powerful platform, we also unpack how to effectively troubleshoot common Partner Center issues.

What you’ll learn:

  • Introduction to Partner Center
  • Overview and benefits of the Cloud Solution Provider (CSP) program
  • CSP models and partner types
  • Partner Center capabilities
  • Common support scenarios
  • Where you can learn about new developments and status of Partner Center and CSP

Watch the webinar here:

Related documentation and links:

2. How to troubleshoot Microsoft Teams setup and common scenarios

This session provides an overview of Microsoft Teams as well as types of Teams clients, their prerequisites, readiness, and deployment types. You’ll learn how to troubleshoot common scenarios related to Auto Attendant, dial pad missing, guest access issues, federated chat, and more.

What you’ll learn:

  • Introduction to Microsoft Teams
  • Determining client readiness for Teams
  • Troubleshooting specific Teams support scenarios
  • Guest access, users, and federated chat
  • Teams native federation
  • Teams meeting integration
  • More common Teams issues
  • Microsoft Teams roadmap

Watch the webinar here:

Related documentation and links:

3. How to troubleshoot SharePoint Online storage, permissions, and sharing

In this webinar, you will receive a foundational understanding of storage, permissions, and sharing in Microsoft SharePoint Online. We’ll also identify and troubleshoot common support scenarios related to each of these areas.

What you’ll learn:

  • Storage: tenant storage, site collection storage, One Drive storage
  • Troubleshooting common storage issues
  • Permissions: Permissions levels, access, custom script, security
  • Troubleshooting common permissions issues
  • Sharing: sharing user experience
  • Troubleshooting common sharing issues

Watch the webinar here:

Related documentation and links:

SharePoint authentication:

Permissions in SharePoint Online:

Custom script in SharePoint Online:

Sharing in SharePoint Online:

4. How to troubleshoot Microsoft Outlook setup

This webinar provides an introduction to Microsoft Outlook and setup protocols. You’ll learn about how to solve common issues related to connectivity, sync, calendaring, search, and contacts. You’ll also walk away equipped with troubleshooting insights and tools to improve performance.

What you’ll learn:

  • Overview of Microsoft Outlook
  • Installing and managing Microsoft Outlook
  • How to isolate and troubleshoot common issues
  • Troubleshooting performance issues
  • Troubleshooting installation and feature issues
  • Useful tools and diagnostics

Watch the webinar here:

Related documentation and links:

5. How to troubleshoot OneDrive for Business

This webinar provides an overview of the Microsoft OneDrive for Business service and OneDrive for Business Sync client. You’ll learn about troubleshooting and data collection steps for common OneDrive scenarios.

What you’ll learn:

  • Overview of OneDrive for Business
  • Introduction to user provisioning,OneDrive apps,and OneDrive Admin Center
  • How to use OneDrive sync client
  • How to restore, move, delete files and folders
  • Troubleshooting and common issues
  • OneDrive restrictions and limitations
  • Troubleshooting OneDrive with SARA tool
  • Troubleshooting common OneDrive issues: storage, provisioning, restoration, sharing, OS and platform issues
  • How to access VDI support

Watch the webinar here:

Related documentation and links:

Coming up in the series

The next post in this series will explore top issues and fixes related to Microsoft Azure.  See all published series posts here: Technical Support Series.

Additional technical support options