Aliases: Trojan horse Atros3.FXB (AVG) TR/FileCoder.1451008 (Avira) Trojan.CryptoLocker.CC (BitDefender) MSIL/Filecoder.AN trojan (ESET) Trojan-Ransom.Win32.Crypren.acle (Kaspersky) Trojan.CryptoLocker.AG (Symantec)
Windows Defender detects and removes this threat.
This ransomware can stop you from using your PC or accessing your data. It might ask you to pay money to a malicious hacker.
This ransomware might arrive as a file named package.pdcr and seen being downloaded by TrojanDownloader:MSIL/Crydap.A.
Our ransomware page has more information on this type of threat.
There is no one-size-fits-all response if you have been victimized by ransomware. There is no guarantee that paying the ransom will give you access to your files.
If you've already paid, see our ransomware page for help on what to do now.
Protect your environment from malware
Set your Trust Center in Microsoft Office programs to 'Disable all except digitally signed macros' to control potential macro installations on machines in your network. Know that some malware would try to get into your system through macros, which usually comes in through the email infection vector.
See the Office support page to Enable or disable macros in Office files for details. Administratively disabling macros can help prevent malware-ridden macros from downloading ransomware or other threats onto your machine or your network.
For more details about macros, ransomware, advanced persistent threats, and how you can protect your enterprise from them, see the following report and video:
- Ransomware 101: How to Protect and Mitigate your environment from Malware
- Threat intelligence report: Macro malware
- Threat intelligence report: Ransomware
Use Office 365 Advanced Threat Protection
Use Office 365's machine learning capability to help your network administrators block dangerous email threats. See the Overview of Advanced Threat Protection in Exchange: new tools to stop unknown attacks, for details.
Use cloud protection
The Microsoft Active Protection Service (MAPS) uses cloud protection to help guard against the latest malware threats. It’s turned on by default for Microsoft Security Essentials and Windows Defender for Windows 10.
Run antivirus or antimalware software
Use the following free Microsoft software to detect and remove this threat:
- Windows Defender Antivirus for Windows 8.1 and Windows 10, or Microsoft Security Essentials for Windows 7 and Windows Vista
- Microsoft Safety Scanner
You should also run a full scan. A full scan might find hidden malware.
You can also ask for help from other PC users at the Microsoft virus and malware community.
If you’re using Windows XP, see our Windows XP end of support page.