Aliases: No associated aliases
Windows Defender detects and removes this threat.
This ransomware can stop you from using your PC or accessing your data. It might ask you to pay money to a malicious hacker.
This threat can be downloaded by the Angler exploit kit (we detect the kit as Exploit:JS/Axpergle or Exploit:SWF/Axpergle). We've also seen other malware, such as Backdoor:Win32/Bedep and PWS:Win32/Ldpinch, download Exxroute.
Our ransomware page has more information on this type of threat.
To decrypt Exxroute-encrypted files, you can also use this tool from Kaspersky Lab, as discussed in their How to unlock a .crypt file blog. However, Microsoft makes no representations or warranties that the tool will recover your files.
There is no one-size-fits-all response if you have been victimized by ransomware. There is no guarantee that paying the ransom will give you access to your files.
If you've already paid, see ransomware page for help on what to do now.
Run antivirus or antimalware software
Use the following free Microsoft software to detect and remove this threat:
- Windows Defender Antivirus for Windows 10 and Windows 8.1, or Microsoft Security Essentials for Windows 7 and Windows Vista
- Microsoft Safety Scanner
You should also run a full scan. A full scan might find hidden malware.
Get more help
If you’re using Windows XP, see our Windows XP end of support page.