Aliases: Spyware/Win32.Zbot (AhnLab) TR/Ransom.EZ.577 (Avira) Trojan.Ransomlock!g33 (Symantec) Trojan.Winlock.6049 (Dr.Web) Trojan-Dropper.Win32.Dapato (Ikarus) Trojan-Ransom.Win32.Gimemo.attq (Kaspersky)
Windows Defender Antivirus detects and removes this threat.
If this threat asks you to pay a fee or fine, do not pay it. The message is a fraud.
This family of ransomware locks your PC and displays a full-screen message (commonly called a "lock screen").
It pretends to be from a national police force and tries to scare you into paying a fine to unlock your PC.
See the Technical information tab for examples of the lock screen.
Typically, this threat gets onto your PC from a drive-by download attack. It might also have installed itself on your PC if you visit a compromised webpage.
You can read more on our ransomware page.
There is no one-size-fits-all response if you have been victimized by ransomware. There is no guarantee that paying the ransom will give you access to your files.
If you've already paid, see our ransomware page for help on what to do now.
Run antivirus or antimalware software
The following free Microsoft software detects and removes this threat:
- Windows Defender Antivirus for Windows 10 and Windows 8.1, or Microsoft Security Essentials for Windows 7 and Windows Vista
- Microsoft Safety Scanner
Even if we've already detected and removed this particular threat, running a full scan might find other malware that is hiding on your PC.
You can also ask for help from other PC users at the Microsoft virus and malware community.
If you’re using Windows XP, see our Windows XP end of support page.