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Tech support scams
Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into paying for unnecessary technical support services that supposedly fix contrived device, platform, or software problems.
Scammers may call you directly on your phone and pretend to be representatives of a software company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They can then ask you to install applications that give them remote access to your device. Using remote access, these experienced scammers can misrepresent normal system output as signs of problems.
Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call. They can also put your browser on full screen and display pop-up messages that won't go away, essentially locking your browser. These fake error messages aim to trick you into calling an indicated technical support hotline. Note that Microsoft error and warning messages never include phone numbers.
When you engage with the scammers, they can offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.
How to protect yourself from tech support scams
Reporting tech support scams
Help Microsoft stop scammers, whether they claim to be from Microsoft or from another tech company, by reporting tech support scams: www.microsoft.com/reportascam.
Microsoft’s Digital Crimes Unit uses customer reports to investigate, take action against criminals, and make referrals to law enforcement when appropriate.
You can report tech support scam websites to Microsoft using Microsoft Edge. If you encounter a suspicious site, click More [...] > Send feedback on Microsoft Edge. On Internet Explorer, click the gear icon, point to Safety, and then click Report unsafe website. You can also report unsafe sites directly to Microsoft.
You can contact your local government scam reporting department, such as the following:
When you receive a phone call or see a pop-up window on your PC and feel uncertain whether it is from someone at Microsoft, don’t take the risk. Reach out directly to one of our technical support experts dedicated to helping you at the Microsoft Answer Desk.
Popular scam types
There are several forms of tech support scams, all of which aim to trick you into believing that your computer needs to be fixed and you need to pay for technical support services.
In this type of scam, scammers call you and claim to be from the tech support team of Microsoft or other vendors. They then offer to help solve your computer problems.
Scammers often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
Once they've gained your trust, they might ask for your user name and password or ask you to go to a legitimate website to install software that will let them access your computer to fix it. If you install the software and provide credentials, your computer and your personal information are vulnerable.
Microsoft does not make unsolicited phone calls to help you fix your computer.
Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. Treat all unsolicited phone calls with skepticism. Do not provide any personal information.
If you receive an unsolicited call from someone claiming to be from Microsoft Support, hang up. We do not make these kinds of calls.
Tech support scam websites make you believe that you have a problem with your PC. You may be redirected to these websites automatically by malicious ads found in dubious sites, such as download locations for fake installers and pirated media.
These websites can use any of the following tactics to convince you that there is a problem with your PC that needs fixing:
They can also use the following techniques to further make their claim believable:
All these techniques are meant to persuade you to call the specified tech support number. In contrast, the real error messages on Windows 10 don’t ask you to call a tech support number.
Other forms of support scams
Some tech support scams may also come in the form of malware. When run, these malware may display fake error notifications about your computer or software, similar to tech support scam websites. However, because they are programs that are installed on your computer, scammers will likely use them to perform other malicious actions, such as steal data or install other malware.
Scammers may also use other ways to reach you, such as email or chat. These email or chat messages may resemble phishing emails; however, instead of pointing to phishing sites designed to steal credentials, the links lead to tech support scam websites.
What to do if you already gave information to a tech support person
If you have already engaged and paid for fake support: