Those are the sort of questions that drive Frances Frei, a professor of technology and operations management at Harvard Business School. In her research and her work as a corporate advisor for companies embarking on large-scale change initiatives, she investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. In this episode, she discusses how leaders can build trust, speak authentically, and empower workers to do their best.
Three big takeaways from this conversation:
For an additional perspective on company culture, we get some advice at the end of the episode from Nancy Baym, senior principal research manager at Microsoft, who studies how people use communication technologies to build and maintain work relationships.
WorkLab is a place for experts to share their insights and opinions. As students of the future of work, Microsoft values inputs from a diverse set of voices. That said, the opinions and findings of the experts we interview are their own and do not reflect Microsoft’s own research or opinions.
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Here’s a transcript of the Episode 3 conversation.
