A colorful photo-illustration of Kate Johnson, President and CEO of the telecommunications company Lumen.

Lumen CEO Kate Johnson Says Leaders Should Be Catalysts

In the age of AI, “what got us here isn’t going to get us where we need to go.”

A colorful photo-illustration of Sal Khan, founder of the Khan Academy and author of the newly released book Brave New Words: How AI Will Revolutionize Education (and Why That’s a Good Thing).

WorkLab Guest Sal Kahn

Khan Academy Founder Sal Khan on the Future of Learning

AI will be our most effective, least judgmental tutor. But humans have their work cut out for them too.

A colorful photo-illustration of Charles Lamanna, corporate vice president of business apps & platforms at Microsoft.

WorkLab Guest Charles Lamanna

Charles Lamanna on AI’s Next Big Role

As AI goes from personal assistant to group assistant, the CVP of Business and Industry Copilot at Microsoft sees big opportunities for business leaders.

What does it take to transform your business from the ground up for the AI era? There’s no better person to ask than Kate Johnson, President and CEO of the telecommunications company Lumen.

Johnson believes that AI transformation isn’t just about technology—companies need to do the hard work of culturally changing how they adopt technology. She’s putting this vision into practice at Lumen.

In this episode of the WorkLab podcast, Johnson talks about how AI is helping the company stay agile, reshaping the services Lumen delivers to customers, and transforming the way her 30,000 employees get things done.

Four big takeaways from the conversation:

WorkLab is a place for experts to share their insights and opinions. As students of the future of work, Microsoft values inputs from a diverse set of voices. That said, the opinions and findings of the experts we interview are their own and do not reflect Microsoft’s own research or opinions.

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Lumen CEO Kate Johnson Says Leaders Should Be Catalysts

In the age of AI, “what got us here isn’t going to get us where we need to go.”

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Charles Lamanna on AI’s Next Big Role