These days, managers don’t simply need to verify that employees are being productive—they need to know whether or not they are thriving. But is it possible to measure that?
Microsoft attempted to do so. The company began seeking twice-yearly feedback from employees, presenting them with a straightforward survey with subjective questions that let them answer on a five-point scale from “strongly disagree” to “strongly agree.” Based on their responses, 77 percent of employees qualified as ‘thriving’—a number Microsoft sees as strong, but one that could still be improved.
Microsoft’s Head of People Analytics Dawn Klinghoffer helped create this survey. She leverages data to help the company’s leaders understand and improve employee experience. Klinghoffer joined us on the podcast to discuss how companies can determine if employees feel empowered, energized, and eager to embrace a growth mindset. She talks us through her fascinating methodology, as well as how leaders can make use of this data. What boosts employee energy? What drains it? And how did “generating energy” become a leadership principle at Microsoft?
Three big takeaways from this conversation:
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Here’s a transcript of the Episode 5 conversation.
