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Delphine Zurkiya has a message for CEOs who are mapping out their AI adoption journeys: “A lot of pilot programs really don’t scale because, in the enterprise, it’s all about changing people and processes. The technology won’t work if that’s not put in place.” As a senior partner at the strategy and management consulting firm McKinsey & Company, Zurkiya helps medical and life sciences companies accelerate their AI transformations and growth. She’s also a member of the McKinsey Technology Council, where she leads generative AI initiatives for her division.

In this episode, we discuss how leaders can scale AI and reskill teams for this new era of work, and why it’s important to be completely transparent about when and how you utilize AI.

Three big takeaways from the conversation:

WorkLab is a place for experts to share their insights and opinions. As students of the future of work, Microsoft values inputs from a diverse set of voices. That said, the opinions and findings of the experts we interview are their own and do not reflect Microsoft’s own research or opinions.

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Want Real AI Transformation? Focus on Your People and Processes

McKinsey partner Delphine Zurkiya shares how she helps companies—including her own—leverage AI to reinvent how they work and unlock opportunities for growth.

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