Already, generative AI is rapidly transforming work and life. But one thing it can’t do? Be human. That’s why, even with technology advancing and dominating business conversations, it’s the soft skills—or “power skills,” as Erica Keswin calls them—that are becoming more and more critical for leaders to develop in themselves and nurture in their teams.
Keswin is a bestselling author and workplace strategist who’s worked with some of the world’s most influential brands over the past 25 years. In this episode, she talks about the need for increased humanity in the workplace; not in spite of generative AI but because of it. She also talks about her latest book, The Retention Revolution, which casts a modern light on how leaders should think about employee retention.
Keswin is the latest guest on Microsoft’s WorkLab podcast, in which host Molly Wood has conversations with economists, technologists, and researchers who explore the data and insights about the work trends you need to know today—from how to use AI effectively to what it takes to thrive in our new world of work.
Three big takeaways from the conversation:
WorkLab is a place for experts to share their insights and opinions. As students of the future of work, Microsoft values inputs from a diverse set of voices. That said, the opinions and findings of the experts we interview are their own and do not reflect Microsoft’s own research or opinions.
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Here’s a transcript of the episode 7 conversation.
