Microsoft Teams for your Firstline Workforce

Equip your Firstline Workers with agile shift scheduling tools, deeper communication capabilities, and seamless task management—all in a single, intuitive user experience.

Firstline workers of varying professions using Teams for chat, voice, tasks and more.

Digitally enable your entire workforce

To be successful in the future, 78 percent of executives said their organization must connect and empower their Firstline Workers with technology and information.

Create a single hub for teamwork

The platform that industries trust to have the right tools in a single, simple experience.

Build deeper connection across your organization

Experience more sharing and less friction across corporate and Firstline shift workers with real-time feedback and communication.

Meet changing business needs

Get an extendable experience with the workforce management tools you already use— Microsoft Teams fits your industry and company needs.

See what Microsoft Teams can do for you

Manage shift schedules seamlessly

Align schedules to fluctuating needs and save workers time and energy. Provide self-service shift management with Shifts in Microsoft Teams, backed by tools you already use like Kronos, BlueYonder, and AMiON.

A GIF of a mobile phone and a tablet navigating the Shifts app in Microsoft Teams.
A GIF of a mobile phone and a tablet navigating the Shifts app in Microsoft Teams.

Connect all in one place

Have one-on-one conversations, group chats, and video calls, and communicate instantly with Walkie Talkie, a push-to-talk app built natively into Teams.

A GIF of a mobile phone showing how to use the Walkie Talkie app while another phone is showing example posts in Teams.
A GIF of a mobile phone showing how to use the Walkie Talkie app while another phone is showing example posts in Teams.

Simplify the task management process

Give Firstline Workers better control over tasks and clearer direction with Tasks in Microsoft Teams. Coming soon, you’ll be able to easily distribute tasks from headquarters to Firstline locations and track progress with Tasks Publishing.

A mobile phone and a laptop showing the Tasks app in Teams.
A mobile phone and a laptop showing the Tasks app in Teams.

Activate and engage your community

Feel more connected with your workforce with tools like Yammer Communities to share corporate-wide news and announcements, and Praise to show employee recognition.

A mobile phone displaying badges in Yammer and another mobile phone displaying a post in Yammer incorporating text and video.
A mobile phone displaying badges in Yammer and another mobile phone displaying a post in Yammer incorporating text and video.

Configure the experience for different roles

Quickly develop and deploy a range of low-code and no-code tools or make custom apps and bots so your team has exactly what they need to do their job without distractions.

 A mobile phone on the left showing the different apps in Teams and a phone on the right showing the Inventory Teams app in use.
 A mobile phone on the left showing the different apps in Teams and a phone on the right showing the Inventory Teams app in use.

Safeguard teamwork without hampering productivity

Enjoy with the same enterprise-level security, compliance, and manageability available with Microsoft 365. Keep Firstline teams productive and never worry about information being stored outside the company.

A mobile phone on the left showing denied access to Teams when off shift and a phone on the right showing the camera function being used in Teams.
A mobile phone on the left showing denied access to Teams when off shift and a phone on the right showing the camera function being used in Teams.

Get the Microsoft Teams mobile app*

How your email address is used.

Placeholder with grey background and dimension watermark without any imagery Microsoft will use your email address only for this one-time transaction.

See what customers are saying about Microsoft Teams

IKEA logo

“We’ve calculated that in this store, we could save SEK364,000 [USD37,700] by replacing our current scheduling process with Shifts. And you can imagine how much we could save as a company if we used Shifts at IKEA stores all over the world.”

Fabian Haeberlein, Deputy Marketing Manager

Alcoa logo

“With Microsoft Teams, we’re able to share information with the entire factory at once. Without Teams, all the crucial information would have been spread across various platforms and difficult for people to find.”

Friopjófur Tómasson, Pot Room Supervisor

NHS logo

“From the patient’s perspective, virtual visits are unique. They benefit the environment, let us deliver care within the patient’s community, and help us provide a better service to our patients."

Jonathan Sider, Chief Information Officer

Telstra logo

“Since we used Teams to build Technician Plus and created more than 77 apps to automate processes, we’ve returned 10 million minutes to the business and generated substantial financial benefits.”

Nathan Backers, Senior Business Specialist, Field Digitalization Team

Firstline Worker resources

IT admin interactive guide

Easily learn how to create the right Microsoft Teams environment for your Firstline Workers.

IT admin quickstart guide

Set up an effective pilot for your Firstline workforce.

Training for Firstline Workers

Successfully roll out Microsoft Teams with engaging and educational videos.

|

Firstline Workers and Managers are shift-based, mobile-first workers. They have various names, such as frontline workers and essential workers, but at their core they’re the people first to have contact with your customers, first to work with your product, and first to represent your brand. They are your store associates, customer service representatives, nurses, doctors, factory operators, and more.

The Firstline Worker capabilities are available in all commercial offerings. Some of these capabilities are not available in the free version of Teams or Government offerings.

Learn more about empowering your Firstline Workforce with Teams here.

Effective October 2019, Microsoft StaffHub was retired. StaffHub capabilities are being built into Teams. Learn more

Get Microsoft Teams today

Get Teams with Office apps, file storage and sharing, email, and more.

* Availability of mobile apps varies by country/region.