In 1996, extraordinary archeological discoveries were made that changed the history of Herdade do Esporão in Reguengos de Monsaraz, Portugal—and the Perdigões Archaeological Complex was born. After 24 years of managing the site, ERA Arqueologia observed a major shift in its client base, and the organization realized that it needed a solution to oversee client relationships. Archaeology and heritage are key components of the company's day-to-day activities, and for managing and monitoring its projects, clients, sales, business opportunities, and teams, ERA collaborated with myPartner to implement Microsoft Dynamics 365 Sales.
Customer challenges
Based in Portugal, ERA Arqueologia contributes decisively to the production of knowledge and the safeguarding and valorization of the country's historical-archaeological heritage. The company works in the fields of civil construction, consulting, geology, topography, conservation and restoration of materials and archaeological structures. Managing and monitoring projects, clients, sales, business opportunities, and teams in an increasingly digital world and in a highly technical and document-driven—and often geographically dispersed—industry was becoming a challenge. ERA needed a cloud-based solution to centralize client information and deliver insights that would help foster long-lasting relationships.
Partner solution
myPartner started by performing an audit of ERA Arqueologia to gain insights into the company and how it works. The amount of information that ERA deals with is substantial, and it needed to be organized, accessible, and stored in a safe way. myPartner chose Microsoft Dynamics 365 Sales as the preferred solution to handle ERA's entire commercial flow. Further, all documentation from ongoing projects was stored within a centralized SharePoint repository before being migrated to Microsoft Azure.
Customer benefits
Dynamics 365 allowed ERA Arqueologia to centralize all of its client, supplier, and partner information while providing decision-makers with accurate insights and increased visibility into new business opportunities. For ERA Arqueologia, this transition was a milestone in the company's history, and Dynamics 365 Sales became ERA's main management tool for its entire commercial flow.
“I can say that the CRM, at this moment, is the basis of all our work. Naturally, the archaeology and the conservation and restoration, this whole area is our business, and the CRM is something that is there for support, which is always there at the base.”
Carla Ermida, Finance Manager, ERA Arqueologia
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