AlphaBOLD streamlines customer service for Calpine Energy Solutions

Calpine Energy Solutions faced significant challenges in maintaining visibility into its financial information and customer support activities. Calpine’s legacy system wasn’t fully integrated, so the company had limited access to its data as well as disparate data stores, ultimately reducing the quality of its customer service. AlphaBOLD solved Calpine's challenges with a solution built on Microsoft Power Platform and driven by Dataverse and Power Apps that improves visibility, streamlines program management, and integrates with the company’s legacy systems to improve its billing processes.

Customer challenges

As a growing business dealing with clients spread across the United States, Calpine Energy Solutions faced significant challenges stemming from a legacy system that didn’t provide comprehensive visibility into its finances or customer statuses and requests. The company relied on multiple data stores and had reduced access to its data, which directly impacted the quality of the customer service it was able to deliver.

Partner solution

To address Calpine's challenges, AlphaBOLD implemented a solution built on Microsoft Power Platform and driven by Dataverse, Power Apps, and Azure APIs. AlphaBOLD leveraged Dataverse and Power Apps to provide Calpine with an integrated cloud-based storage option for its data, enabling the company to update its client information within Dynamics 365. The solution was also fully integrated with Calpine’s billing system, customer data platform, and business intelligence (BI) platform. By bringing together all of Calpine’s systems, AlphaBOLD provided the company with visibility and advanced customer insights to streamline its program management.

Customer benefits

The solution significantly increases efficiency and improves customer service by integrating all of Calpine’s data in one centralized cloud solution for billing, program enrollment, and client requests and feedback. It also allows Calpine customer service representatives to easily access billing information and guides their actions related to enrollment programs.

“AlphaBOLD worked with Calpine team to implement the Dynamics 365 customer service solution. This helped us improve our system internally and focus on expanding our business operations. With easy access to customer information and real-time insights, we can now make accurate decisions quickly. Microsoft Dynamics 365 has helped us realize the untapped value of our data that we could not access before.”

Krishna Kussalanant, Sales Operations Manager, Calpine Energy Solutions, LLC