Support Black Charities bridges data silos to serve better with GiveLife365

Support Black Charities (SBC), a Canadian incorporated nonprofit based in Ontario, is trusteed by CAMDA Sports Foundation Canada and holds an official federal charitable status. Dedicated to uplifting of the black community globally, SBC connects black community-based organizations with supporters in the black community and allies. With operations spread across three different systems, SBC's old process for managing membership was manual, tedious, and time-consuming. SBC worked with GiveLife365 to address data silos and enable the nonprofit through a more consistent, responsive, and efficient approach to constituent communications.

Customer challenges

SBC is a Canadian registered nonprofit that connects supporters with black-led, black-focused, and black-serving organizations and causes that they can relate to. Because the organization’s constituent data was scattered and its website interface lacked responsiveness, SBC faced low retention and engagement.

The nonprofit required a comprehensive database system for managing constituent data and an enhanced web portal featuring a modern user experience. SBC partnered with GiveLife365 to aggregate, manage, and display their data to better align constituent relationships to scale mission impact.

Partner solution

Built on the scalable and customizable Power Platform, the GiveLife365 solution helped SBC streamline its process of gathering data into a common pool and formatting it for efficient analysis. By harnessing Microsoft enterprise-level data security, the new approach ensures that SBC’s donor and member information is secure. Givelife365 furnishes SBC with an efficient membership and association management system, as well as a fundraising application.

In addition, an augmented web portal implementation featuring modern and secure web pages was built to make onboarding of new members frictionless and increase online donations.

Customer benefits

The nonprofit now enjoys automated membership workflows, increased membership renewal turnover, and improved constituent relationships. In addition, SBC now has a holistic view of their constituents, including information on constituents’ demographics, membership payment schedules, member eligibility, and donation history. Further, a Power BI dashboard equips the nonprofit to approve/renew memberships and align donor messaging with donor motivations in a timely manner.

“GiveLife365, powered by Microsoft Power Apps and Microsoft Power Apps Portals, gives us the peace of mind to efficiently scale our operations by helping streamline, customize, centralize, and automate most of our daily, weekly, and monthly operational tasks.”

Anick Silencieux, Executive Director, Support Black Charities