Agappe transforms operations with Microsoft Dynamics 365

Seeking more agility, innovation, and efficiency

With siloed, manual systems, Agappe faced challenges in its pursuit of delivering innovative and affordable products to customers. At the same time, it needed to adapt to a business environment that brought evolving requirements, escalating compliance demands, and supply chain complexities. This called for an intelligent and agile technology solution.

Agappe recognized the need for a modern, cloud-based solution to streamline operations and maintain a competitive edge in the complex business landscape. It sought a solution to provide a cohesive digital environment, where data and processes seamlessly flow between different departments and functions. In the discovery phase, Agappe realized that the Microsoft Dynamics 365 suite was a perfect choice offering flexibility, comprehensive functionality, and ability to integrate with other systems seamlessly.

Transforming to maintain competitiveness and ensure sustained success

With its ambitious growth plans, Agappe required a technology platform that would scale quickly without disruptions, and the Microsoft solution provided exactly that. With support from Microsoft partner Affordable Business Solutions Pvt Ltd, the company deployed a customized implementation of Microsoft Dynamics 365 Supply Chain Management and Dynamics 365 Finance. The project was completed in 9 months.

Prasad Paulose, Head – Information Technology, Agappe, says, “By customizing Dynamics 365 to our internal processes, we were able to optimize efficiency and streamline workflows. The flexibility of the platform has allowed us to enhance customer satisfaction by delivering personalized experiences and addressing their needs promptly. We're now equipped to excel in today's dynamic market landscape."

The solution resulted in several benefits for Agappe:

• The implementation has enhanced the accuracy of production costing and inventory valuation. It has also reduced the time and effort involved in report generation.
• It has modernized the supply chain, leading to enhanced visibility and improved planning, and streamlined inter-departmental operations.
• Users have the flexibility to work from anywhere, anytime as it is a cloud-based solution.
• Operational efficiency has significantly improved with automated approvals, custom alerts, and flexibility to schedule report generation and queries as required.
• A single, integrated ecosystem for its business functions has simplified Agappe’s IT infrastructure and provides a cohesive and more efficient working environment.

Agappe now has a cohesive digital environment with seamless information flows between various departments and functions. This interconnectedness has increased efficiency and facilitated better decision-making as the organization gets a holistic view of its operations.

The cloud-based solution offers enterprise-level scalability across all the dimensions of data, users, and functionality, enabling Agappe to leverage technology to do more with less.
Agappe now experiences uninterrupted operations even during peak transaction loads due to the scalability provided by the solution.

Thomas John, Managing Director, Agappe, says, “In partnership with Microsoft, we've embarked on a transformative journey that has revolutionized our operations. The robust features and user-friendly interface of Microsoft Dynamics 365 Supply Chain Management and Dynamics 365 Finance have elevated our efficiency and transparency. Our partner, Affordable Business Solutions Pvt Ltd, played a pivotal role in this success, lending their expertise and commitment throughout the implementation process.”

Charting a forward-thinking course

Agappe can now incorporate specialized tools and solutions that cater to specific industries and niche requirements by leveraging the thriving ecosystem of third-party integrations and development resources that Microsoft provides. It empowers Agappe to seamlessly adapt to changing market conditions and emerging technologies.

Paul Abraham, Associate Vice-President – Operations, Agappe, shares, “The Microsoft solution not only meets our current requirements but also provides a solid foundation for future growth and innovation. We plan to enhance this digital ecosystem further. We are also actively considering the implementation of Power BI as a central hub for our Management Information System (MIS) reporting. With these tools, we aim to further transform our operations and set our path to becoming a diagnostics industry leader.”