Since founding Scott Photography in 2012, Louis Scott has depended on mobile productivity to grow his business. A typical day for Scott could take him to multiple shoot locations, meetings with clients, his office studio, and more. So, whether it’s getting a corporate client scheduled to take employee headshots, or delivering documents to finalize a contract, mobility is essential to Scott’s success. Here are just a few mobility strategies Scott utilizes to keep projects moving forward while on the move.
1. He leverages products on the go. Being able to access and create documents from his phone is not only a time-saver, but a way to be more customer-centric.
“We live in a digital, on demand world in which nearly everyone wants what they want, when they want it,” says Scott. “Products that move where I move allow me to focus on the unique needs of every client from anywhere across the globe, and still provide a fast, quality, and marketable service that keeps my clients happy.”
When your “office” could be any number of different places on any given day, it’s also essential that you be able to work across devices to have access to what you need.
“I once had a client that needed to make adjustments to a contract on the spot, and I did not have my laptop with me. I gave doing it from my mobile device a shot and was able to make all of the same changes on my cell phone that I could make on my laptop. I felt at home even from my mobile device.”
2. He has identified help resources so he can tap into them at any moment. Glitches can happen and questions can arise unexpectedly, so it’s important to have your go-to support resources lined up and easy to access when you need them. “Whenever I’m on the road, I need products and services that are as mobile as I am,” Scott explains.
“We keep a list of phone numbers and important emails of all support/help point of contacts that are needed in the event of a dilemma. Our clients depend on our swift service, so if any issues arise while on location, we are well prepared to handle them because we have already pre-triaged the correct channels to contact.”
Access to help and support even determines whether or not Scott will add that company to his arsenal of technology. “If a program does not have phone support, or at the very least an online chat system that lets me know that someone is there to address my concerns, I will most likely not employ that program.”
3. He finds products and mobile apps that pull double- (or triple-) duty. Scott uses one for everything from daily workflow for forms, proposals, and direct marketing, to jotting down quick notes. This keeps process tight, as it minimizes the time it takes to shift mental gears when transitioning between different programs. But when different programs are needed, Scott utilizes ones that are as compatible as possible with others, so working across apps and programs is as seamless as possible.
“Simply put, if a new program is not compatible with my current programs, I will not use it because in most cases I don’t have the time to learn new systems.” To Scott, product integration is key. “I find and utilize programs with the ability to adjust their focus if needed, can adapt with our changing on-demand world, and are superior at connecting me to the things that I care about most—programs that allow me to create a work-life integration versus a work-life balance.”