In our conversations with global manufacturing companies, we continue to hear how the manufacturer’s paradigm is changing. Consumers have increased influence over the adoption and success of new products and services, forcing manufacturers to develop new relationships with them.
The Industrial Internet of Things (IIoT). It’s everywhere, and it’s redefining the manufacturing industry with an unprecedented level of impact.
It’s no question that the Internet of Things (IoT) is transforming our industry. Converging at the home gateway, smart products are being connected to generate new insights, efficiencies delivering customer value, and in turn, generating significant business opportunities for Utilities.
In my past blogs we explored the idea of how to achieve business transformation with the Internet of things, people and services (IoT/P/S) and have discussed how we see the customer-facing organization morphing.
Here’s a conundrum. Where does the responsibility split between an Automotive OEM and its franchise dealerships when it comes to delivering a great customer experience?