FAQ

 

Surface All Access Consumer FAQ 

 
Q: What is Surface All Access? 
A: Surface All Access is a unique Surface consumer program featuring financing provided by WebBank, Member FDIC, through Dell Preferred Account (DPA). Dell Preferred Account allows you to pay for your Surface under a 24-month equal payment plan and includes access to standard Microsoft retail stores support. Plus, as a program participant, you can opt to add our best care offering, Microsoft Complete for an additional cost, the extended service and support plan from Microsoft, which provides an additional year of limited hardware warranty coverage, two incidents of accidental damage coverage, plus the option to extend to a full year of phone support.2 For more information, please see the Microsoft Complete for Surface details page.  Surface All Access is exclusive to Microsoft Stores in the United States (excluding Puerto Rico).
 
Q: Can I return or cancel my Surface All Access bundle after purchase?
A: With Surface All Access, you are purchasing the Surface, Accessories, and the 2-year Office 365 subscription1, in full, immediately upon purchase. Surface All Access is subject to the Microsoft Store standard return policy, which means the Surface devices, Surface accessories, and Microsoft Complete are subject to a 30-day return policy, but the 2-year Office 365 subscription is non-returnable and non-refundable. If you return the Surface hardware and accessories, you are still responsible for payments associated with the 2-year Office 365 subscription.
 
Q: Is a Dell Preferred Account required to purchase Surface with Surface All Access?
A: With a Dell Preferred Account, you can enjoy a new Surface, accessories and Office 365 Home or Personal subscription with Surface All Access for no upfront cost, one low monthly price, and 0% APR for 24 months.^ Be sure to select Dell Preferred Account as the payment method at checkout. You may also purchase with other payment methods and pay the total cost of the bundle upfront.
 
Q: Is financing available for this program? 
A: Surface All Access is a unique program, with a promotional 0% Annual Percentage Rate (APR) for 24 months, through Dell Preferred Account, all with no down payment. Your Dell Preferred Account can also be used to make purchases anywhere Dell Preferred Account is accepted. Financing with Dell Preferred Account is subject to credit approval and issued by WebBank, member FDIC. Full Dell Preferred Account Customer Agreement are available here
 
Q: What is Dell Preferred Account? 
A: DPA is a revolving line of credit which allows you to pay for your purchase all at once or gives you the flexibility to make monthly payments. With this account there is no prepayment penalty. Learn more here
 
Q: Does Microsoft provide the financing? 
A: DPA financing is offered by WebBank, Member FDIC, and serviced by Dell Financial Services. WebBank determines qualifications for, and terms of, credit. Microsoft is not extending credit and does not determine credit terms or eligibility.
 
Q: Do I have to go through an approval process? 
A: Yes. Complete and submit your DPA application to find out if you qualify.
 
Q: How do I make DPA payments? 
A: Approved customers will receive a DPA Welcome Kit by mail within 10 days, containing important account information and payment options.
 
Q: What happens if my Surface console breaks down through no fault of my own?
A: Your device comes with the standard 1-year limited hardware warranty. If your Surface device malfunctions after that, then you are responsible for any repair costs, and monthly payments for your device bundle (including Office 365 subscription) will continue until the remaining balance on your Dell Preferred Account is paid For added piece of mind, Surface All Access Members can opt to add Microsoft Complete for an additional cost to receive an additional year of limited hardware warranty coverage, two incidents of accidental damage coverage, plus the option to extend to a full year of phone support.2 For more information, please see the Microsoft Complete for Surface details page. 
 
Q: Can I purchase multiple device bundles through Surface All Access using DPA?  
A: Yes, as long as you qualify and have sufficient credit with Dell Preferred Account.
 
Q: Can I trade in my device after 24 months and receive a trade-in value to put towards a new device? 
A: Not at this time. 
 
Q: What happens at the end of the 24-month period? 
A: The device is yours to keep! You will, however, need to purchase a new Office 365 subscription of your choice to keep enjoying the benefits of the applications you rely on daily.
 
Q: If I already have Office 365 Personal or Home, how does the 2-year Office 365 Personal or Home subscription offer work in my case?
A: If you already have an Office 365 subscription, here is how your new subscription will work, depending on what you currently have and what you choose:
  • If you have an Office 365 Personal subscription and you choose Office 365 Personal, we will add 2 years to your subscription.
  • If you have an Office 365 Home subscription and you choose Office 365 Home, we will add 2 years to your subscription.
  • If you have an Office 365 Personal subscription and you choose Office 365 Home, we will convert your remaining subscription to Home and add the 2-year Home subscription.
  • If you have an Office 365 Home subscription and you choose Office 365 Personal, you will have a choice of adding 18 months of Home OR converting your remaining time to Personal. We will then add the 2-year  Personal subscription.
 
Please note: The 2-year Office 365 Personal or Home subscription is part of the standard Surface All Access new product bundle. It is non-cancellable and non-refundable.
 
Q: What is the difference between the Surface All Access, Surface All Access for Business, and Xbox All Access programs? 
A: While all programs share the “All Access” name, each program is tailored to offer unique benefits based on individual needs and interests. Please visit our Surface All Access for Business or Xbox All Access pages to learn more about our other All Access programs.
 
Q: How will I receive my 2 year Office 365 subscription?
A: The details for your 2-year Office 365 subscription activation will arrive in the mail. The subscription details may arrive in a separate package from your All Access device.  
  
Q: What should I do if my Office Key Card is missing/scratched or damaged.  
A: You will need to contact customer support. Or visit Redeem Office 365 product keys.  
 

Disclaimers and Disclosures

The Surface All Access program is designed to make it simple to own a Microsoft Surface device. Take performance to the next level―with no cost upfront―when you take advantage of Surface All Access. For more information, please visit Surface All Access terms and conditions and Surface All Access program FAQs.

Surface All Access is a unique Surface consumer program featuring financing provided by WebBank, Member FDIC, through Dell Preferred Account (DPA). Dell Preferred Account allows you to pay for your Surface, accessories, and a 2-year Office 365 subscriptions under a 24-month equal payment plan and includes access to standard Microsoft retail stores support. Once you complete your 24-month payment period, the Surface is yours to keep! Plus, as a Surface All Access program participant, you are eligible to add our best care offering, Microsoft Complete, for an extra charge.

Surface All Access is perfect for individuals looking to stay connected and productive, but also want to spread out the payments for their devices over a period of time. You’ll be able to start work right away and to do so your way. Choose from a number of different hardware and software bundle options that are tailored to your needs. Be good to your budget―and even better to your productivity―by applying for Surface All Access today. The application is simple and quick to fill out. We make it as easy as possible to get the technology you need, when you need it. 

^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, Member FDIC, who determines qualifications for and terms of credit. Taxes, shipping, and other charges are extra and vary.  Payments are the greater of either $20 or the sum of any Monthly Planned Payment Due plus 3% of the New Balance shown on your billing statement (excluding any balance on a Planned Payment Purchase), rounded up to the next dollar. Minimum Interest Charge is $2.00. See Dell.com/microsoftdpa for important financing details. Offer valid for purchases at participating U.S. Microsoft Retail Stores and Microsoft.com.

[1] 2-year Office 365 subscription is non-cancellable and non-refundable. Device colors and accessories subject to availability.

[2] Microsoft Complete extended service plan sold separately. Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product. For covered defects and/or ADH damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. See Microsoft Complete Terms & Conditions.

[3] In-Store Training available at full-line stores for 12 months after purchase.

[4] 12 months in-store support and technical assistance available at full-line stores only. Software support excludes all third-party software.