Collaborating as the foundation for creativity
With a successful deployment and change management program accomplished, L’Oréal has embraced Teams as a significant tool to break down silos. As employees work together more productively, they use the collaboration hub for persistent chat, file management, coauthoring, and project planning—helping to spark innovation through lively global conversations.
Sophie Terrier, Senior International Project Manager and Digital Workplace Champion at Lancôme estimates that she spends 80 percent of her time collaborating in Teams workspaces as she juggles product launches that can last up to 18 months. “Everyone internally and externally, including our marketing and creative agencies, must stay aligned with new creative ideas,” she says. “We use Teams to help us drive innovation at scale and speed.”
At the L’Oréal Make Your Technology 4.0 technology incubator, employees use Teams to work on projects dedicated to future innovations in manufacturing and supply chain—often in conjunction with external startups. “We have 14 projects, all expedited and running in Teams,” says Serge Christ, Senior Vice President Global Operations Luxe Division at L'Oréal. “One project uses a combination of printing QR codes, blockchain, and cloud capabilities to ensure the consumer can access information about a L’Oréal product. This answers a key consumer demand for more transparency about our manufacturing environmental impact.”
And when Etienne Blondin, Digital Innovation Manager, Giorgio Armani Beauty International, and Digital Workplace Champion at L’Oréal, wanted to jump-start creative brainstorming for an Armani pop-up store, he opened a Teams workspace and asked colleagues to share their inspiration. Quickly, everyone filled up the associated Microsoft OneNote notebook with ideas, ran meetings in Teams, and coauthored and stored all their presentations there. “As far as creativity is concerned, it is much easier to share ideas in a casual, spontaneous environment like Teams,” says Blondin.
L’Oréal also uses Microsoft Power BI to democratize business intelligence through intuitive dashboards. “With Power BI, you don’t have to be a data scientist to create a decent dashboard that quickly answers questions,” says Fernandez. “When more employees can access actionable information, there’s an increase in better decision making.”