Troubleshoot problems with data not displaying in a report

This article applies to Dynamics 365 Customer Engagement (on-premises) version 9.1 using the legacy web client. If you’re using Unified Interface, your apps work the same as Unified Interface for model-driven Power Apps. For the Power Apps version of this article, see: Troubleshoot problems with data not displaying in a report

There are several possible reasons why data that you expect to be in a report does not appear:

• Insufficient security permissions. If you don't have permission in Dynamics 365 Customer Engagement (on-premises) to view a record, it will not appear in the report.

• Data is not entered. The person entering data may have left fields empty.

• Data does not match the criteria for the report. Many reports include a default filter that displays only active records, or you may have selected criteria that don't have any matching record. Try changing the report filter. More information: Edit the default filter of a report

• You may be viewing a cached copy of the report. By default, data in Dynamics 365 Customer Engagement (on-premises) reports is pulled from the database each time you run a report. However, your system administrator may have changed a report to run from the cache. If data you entered recently is not included in the report, you may have an older version of the report from the cache. To refresh the report, on the Report toolbar, click or tap the Refresh button .

• You may not have permission to read records in a sub-report. If you do not have permission to read record types that are included in a sub-report, you will get an error message saying that the sub-report could not be displayed.

• Your Microsoft Internet Explorer privacy settings may block required cookies. For chart reports, if instead of seeing the chart, you see a red letter X, your privacy settings may be blocking a cookie that is required for the chart control. To fix this problem, in your browser, enable cookies for the server that is running Reporting Services.

This topic applies to Dynamics 365 Customer Engagement (on-premises). For the Power Apps version of this topic, see: Troubleshoot problems with data not displaying in a report

There are several possible reasons why data that you expect to be in a report does not appear:

• Insufficient security permissions. If you don't have permission in Dynamics 365 Customer Engagement (on-premises) to view a record, it will not appear in the report.

• Data is not entered. The person entering data may have left fields empty.

• Data does not match the criteria for the report. Many reports include a default filter that displays only active records, or you may have selected criteria that don't have any matching record. Try changing the report filter. More information: Edit the default filter of a report

• You may be viewing a cached copy of the report. By default, data in Dynamics 365 Customer Engagement (on-premises) reports is pulled from the database each time you run a report. However, your system administrator may have changed a report to run from the cache. If data you entered recently is not included in the report, you may have an older version of the report from the cache. To refresh the report, on the Report toolbar, click or tap the Refresh button .

• You may not have permission to read records in a sub-report. If you do not have permission to read record types that are included in a sub-report, you will get an error message saying that the sub-report could not be displayed.

• Your Microsoft Internet Explorer privacy settings may block required cookies. For chart reports, if instead of seeing the chart, you see a red letter X, your privacy settings may be blocking a cookie that is required for the chart control. To fix this problem, in your browser, enable cookies for the server that is running Reporting Services.